[Remote] Transaction Analyst - East/Central - (Fixed Term) - (REMOTE)

Note: The job is a remote job and is open to candidates in USA. eXp Realty is a global full-service real estate brokerage that operates in a virtual environment. The Transactions Analyst serves as a key resource assisting agents and brokers with their real estate transactions, ensuring accuracy, compliance, and efficiency while delivering exceptional customer service. Responsibilities • Represent eXp Realty as the primary point of contact for agents and brokers, assisting with their real estate transactions in a remote environment • Provide expert guidance on transaction-related inquiries, ranging from simple to complex • Deliver exceptional customer service by addressing issues with empathy, urgency, and effective problem-solving skills • Greet agents and new recruits in the virtual office, educating them on eXp’s services and tools • Collaborate with agents and settlement companies to resolve transaction discrepancies and ensure accuracy • Review transaction data for accuracy, completeness, and consistency, ensuring compliance with organizational standards • Prepare and finalize Commission Disbursement Authorizations and settle transaction files promptly • Support transactions for individual agents, large teams (e.g., Mega Teams), and state or geo-based transactions (e.g., CA, FL, TX) • Organize transaction documents, ensuring alignment between all systems • Verify settlement statements to ensure they match enterprise records before finalizing transactions • Collaborate with the Brokerage Operations team to review transaction documents and follow up on file statuses • Ensure all transactions comply with regulatory standards and internal policies, mitigating potential risks • Perform regular quality checks on transaction data to maintain integrity and support audit readiness • Maintain detailed, accessible records of transactions for auditing and reporting purposes • Assist team members with complex transactions and provide support during high-volume periods • Actively participate in team problem-solving sessions, sharing insights and best practices • Foster a learning-focused environment by sharing updates, process improvements, and knowledge with the team • Work independently and collaboratively, contributing to team success and meeting shared goals • Identify inefficiencies within transaction workflows and recommend enhancements to improve agent experiences • Participate in pilot programs for new tools or processes, providing feedback to improve usability and efficiency • Offer constructive feedback on tools and workflows, helping to streamline transaction processing • Actively participate in team meetings and updates, staying informed about goals and contributing insights • Promote a collaborative, positive work environment by being approachable and supportive of colleagues • Recognize and celebrate individual and team achievements, fostering morale and motivation • Engage in training opportunities to refine skills and stay informed about industry trends and compliance standards • Actively seek feedback from peers and supervisors to improve performance and identify growth opportunities • Stay current on real estate transaction management best practices, bringing fresh ideas to enhance processes Skills • High School Diploma/GED required • 1+ years of experience in transaction operations • Demonstrated experience in managing escalations and resolving high-impact issues • Proven track record of leading cross-functional projects with measurable success • Proficiency in transaction processing systems and tools (e.g., TRX, Oracle, SkySlope) Benefits • Fully remote environment • Paid Time Off • 401k with 4% match (immediate vesting) • Robust Medical, Dental, & Vision benefits • Company provided equipment • Monthly Technology Stipend • FSA & HSA with employer contributions • Stock option grant • Health & Wellness incentives • 100% Paid Parental Leave Company Overview • eXp Realty is a cloud-based real estate brokerage that provides brokers and realtors with training, tools, and support. It was founded in 2009, and is headquartered in Bellingham, Washington, USA, with a workforce of 10001+ employees. Its website is http://exprealty.com.