At arenaflex, we're revolutionizing the way content creation teams collaborate with our cutting-edge tools and innovative workflows. As an External Support Engineer, you'll play a vital role in bridging the gap between our content teams and the tools engineering team, ensuring seamless support and exceptional user experiences. If you're passionate about technical support, collaboration, and driving innovation, we invite you to join our dynamic team and embark on an exciting journey with arenaflex.
**About arenaflex**
arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of content creation and delivery. Our mission is to empower creators, storytellers, and audiences alike with the most advanced tools and technologies. We're committed to fostering a culture of collaboration, innovation, and excellence, and we're seeking talented individuals who share our passion and values.
**Job Summary**
As an External Support Engineer at arenaflex, you'll be the primary point of contact for content teams experiencing issues with our tools and workflows. You'll provide expert technical support, create reference materials, and collaborate with cross-functional teams to drive feature development and process improvements. If you're a problem-solver, a communicator, and a team player, we encourage you to apply for this exciting opportunity.
**Essential Functions/Responsibilities**
* Provide technical support to content/external teams in regard to use of content tools, ensuring timely resolution of issues and exceptional user experiences.
* Create reference materials and provide training to get external teams up to speed with the toolset, promoting self-sufficiency and efficiency.
* Solve and debug possible issues with tools and workflows, collaborating with the tools development team to resolve complex problems and improve overall quality.
* Escalate more complex or problematic issues to the tool development team, working closely with production to track issues in JIRA and ensure timely resolution.
* Advocate for tools, workflow improvements, and suggestions from external teams, fostering a culture of collaboration and innovation.
* Partner with other engineers to develop tools and processes that improve efficiency and quality, driving continuous improvement and excellence.
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring alignment and buy-in across teams.
* Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for yourself and your team.
**Skills and Abilities**
* Ability to read and understand C# code, with a strong foundation in software development principles and practices.
* Excellent written and verbal communication skills, with experience working with external partners and stakeholders.
* Positive attitude and ability to receive and provide objective and constructive feedback, promoting a culture of growth and improvement.
* Excellent organizational skills, with the ability to prioritize and manage numerous requests simultaneously, ensuring timely resolution and exceptional user experiences.
* Self-motivating and proactive, with a strong sense of ownership and accountability for your work and its impact on the team and organization.
**Education and Experience**
* Bachelor's degree in Computer Science or a related field, or equivalent work experience in software development, technical support, or a related field.
* Experience supporting a live service or tool environment, with a strong understanding of software development lifecycles and technical support principles.
* Unity 3D game and tool development experience, with a strong foundation in game development principles and practices.
* Experience with Jira, Confluence, or other defect-tracking software, with a strong understanding of agile development methodologies and project management principles.
* iOS and Android mobile development experience, with a strong foundation in mobile app development principles and practices.
* 5 years of experience in delivering production-level code in a professional environment, with a strong track record of technical excellence and collaboration.
**Position Type/Expected Hours of Work**
Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings and collaborations during this time. We're a remote-friendly organization, and we're open to discussing flexible work arrangements that meet your needs and preferences.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a leading innovator in the entertainment industry
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements and remote-friendly culture
* Access to cutting-edge tools and technologies
* Recognition and rewards for outstanding performance and contributions
**How to Apply**
If you're a motivated and talented individual who is passionate about technical support, collaboration, and driving innovation, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references to our online application portal. We can't wait to hear from you!