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About From Day One – Pioneering People‑First Business Media
From Day One is not just another media outlet; it is a catalyst for a profound shift in how modern enterprises think about people, purpose, and performance. Founded by veteran journalist Stephen Koepp, the organization delivers cutting‑edge content, immersive conferences, and thought‑leading webinars that empower CEOs, HR leaders, CSR advocates, marketers, and community builders to embed diversity, responsibility, and transparency into the heart of their strategies. Operating at the intersection of journalism, research, and live‑event production, From Day One has built a reputation for bold, cross‑disciplinary conversations that spark actionable change across industries.
Our platform thrives on the belief that businesses succeed when they prioritize their employees, customers, and communities from “day one.” We curate experiences in more than 20 cities nationwide and host an ever‑growing slate of virtual gatherings that attract thousands of participants each month. Our editorial team, supported by a network of respected journalists and thought leaders, publishes insightful articles, investigative reports, and opinion pieces that influence the global dialogue on corporate purpose.
Why Join Our Remote Team?
At From Day One, we understand that talent knows no borders. That’s why we’ve built a fully remote work environment that offers flexibility, autonomy, and a thriving digital culture. Whether you’re in a bustling city or a quiet suburb, you’ll be part of a collaborative network of professionals who share a common mission: to help companies live their values from the very first interaction with employees, customers, and the broader public.
Our remote model is backed by robust technology, regular virtual “watercooler” sessions, and optional in‑person meet‑ups for team members based near our Brooklyn hub. We invest heavily in your professional development, providing access to industry conferences, online learning platforms, mentorship programs, and a clear pathway for career advancement within the organization.
Position Overview – Client Success Assistant (Remote, US‑Based)
The Client Success Assistant plays a pivotal role in ensuring flawless execution of our client‑facing initiatives. You will serve as the connective tissue between senior executives, internal teams, and external partners, guaranteeing that every deliverable is on time, every communication is crystal‑clear, and every client experience reflects the high standards that From Day One is known for.
Key Responsibilities
- Executive Liaison: Act as the primary point of contact for senior leaders, clients, and partners, managing schedules, meeting logistics, and follow‑up actions.
- Deliverable Management: Track, coordinate, and verify the completion of client projects, ensuring all milestones are met and documented.
- Reporting & Analytics: Compile weekly, monthly, and quarterly performance reports, dashboards, and KPI summaries for internal and external stakeholders.
- Content Formatting: Prepare polished memos, emails, slide decks, and briefing documents that align with the brand voice and visual guidelines.
- Research & Insight Generation: Conduct market, audience, and competitor research to inform client strategies and internal decision‑making.
- Process Optimization: Identify opportunities to streamline workflows, improve information flow, and enhance client satisfaction scores.
- Cross‑Functional Coordination: Facilitate communication between editorial, events, sales, and product teams to ensure seamless execution of multi‑department initiatives.
- Administrative Excellence: Manage calendars, travel arrangements, expense reports, and document version control with meticulous attention to detail.
- Client Relationship Building: Proactively engage with clients to anticipate needs, resolve issues, and foster long‑term partnerships.
Essential Qualifications
- Education: Minimum of a four‑year degree from an accredited college or university in Business Administration, Communications, Journalism, or a related field.
- Professional Experience: At least 2 years of full‑time experience in an executive assistance, administrative support, or client‑service role within a fast‑paced environment.
- Technical Proficiency: Strong command of Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Calendar), and familiarity with project‑management tools such as Asana, Trello, or Monday.com.
- Communication Skills: Exceptional written and verbal communication abilities, with a talent for crafting clear, concise, and compelling messages.
- Organizational Acumen: Proven capacity to juggle multiple priorities, meet tight deadlines, and maintain accuracy under pressure.
- Interpersonal Skills: Ability to build rapport with senior leaders, clients, and peers, demonstrating professionalism, discretion, and a customer‑first mindset.
Preferred Qualifications & Nice‑to‑Haves
- Experience in media, publishing, or event production environments.
- Exposure to client success or account management functions.
- Knowledge of CRM platforms (e.g., Salesforce, HubSpot) and basic data‑analysis techniques.
- Demonstrated commitment to diversity, equity, and inclusion initiatives.
- Certifications in project management (CAPM, PMP) or administrative excellence.
Core Competencies for Success
- Strategic Thinking: Ability to anticipate client needs and align support activities with broader business objectives.
- Problem Solving: Proactive approach to identifying obstacles and delivering effective, timely solutions.
- Attention to Detail: Rigorous proofreading, data verification, and quality‑control practices.
- Adaptability: Comfort with shifting priorities, evolving processes, and remote‑work dynamics.
- Collaboration: Strong teamwork orientation, with a willingness to share knowledge and support peers.
Career Growth & Learning Opportunities
From Day One invests in its people. As a Client Success Assistant, you will have a clear roadmap for advancement, including potential transition into Client Success Manager, Project Lead, or Operations Coordinator roles. We provide:
- Mentorship Program: Pairing with senior leaders for guidance, skill development, and career planning.
- Continuous Education: Access to Coursera, LinkedIn Learning, and industry conferences (both virtual and in‑person).
- Cross‑Department Exposure: Opportunities to collaborate on high‑visibility editorial pieces, live events, and strategic initiatives.
- Leadership Development Tracks: Structured pathways for emerging talent to acquire managerial competencies.
Work Environment & Company Culture
Our culture embodies transparency, curiosity, and a relentless focus on people. Key cultural pillars include:
- People‑First Philosophy: Every decision is filtered through the lens of how it serves employees, clients, and communities.
- Inclusive Community: A diverse workforce where all voices are heard, valued, and celebrated.
- Remote‑First Mindset: Flexible schedules, asynchronous communication tools, and an emphasis on results rather than hours logged.
- Continuous Innovation: Encouragement to experiment, propose new formats, and challenge industry norms.
- Well‑Being Support: Virtual wellness sessions, mental‑health resources, and a supportive network of peers.
Compensation, Perks & Benefits
From Day One offers a competitive total rewards package designed to attract and retain top talent. While exact figures may vary based on experience, the typical package includes:
- Base Salary: Starting at $50,000 USD annually, with regular performance‑based raises and promotion opportunities.
- Health Coverage: Comprehensive medical, dental, and vision plans, with employer contributions.
- Retirement Savings: 401(k) plan with company matching.
- Equity Participation: Employee stock purchase plan, allowing you to share in the company’s long‑term success.
- Paid Time Off: Generous vacation policy, including summer and winter breaks, plus sick leave and personal days.
- Learning Stipend: Annual budget for courses, certifications, or conference attendance.
- Technology Allowance: Home‑office setup support, including ergonomic equipment and high‑speed internet subsidies.
- Community Engagement: Paid volunteer days and opportunities to contribute to social impact projects aligned with our mission.
Commitment to Diversity, Equity & Inclusion
Diversity fuels creativity, and from day one we have woven inclusion into the fabric of our hiring, development, and leadership practices. We actively seek candidates from under‑represented backgrounds and ensure a bias‑free interview process. Your unique perspective will help us continue to produce content and events that resonate across cultures, industries, and communities.
How to Apply – Take the Next Step in Your Career
If you are a proactive, organized professional with a passion for client success and a desire to contribute to a mission‑driven media organization, we want to hear from you. Click the link below to submit your resume, cover letter, and any supporting materials that illustrate your achievements and alignment with our values.
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Final Word – Your Future Starts Here
At From Day One, every role is an opportunity to make a tangible impact on how companies engage with the people who matter most. As a Client Success Assistant, you will be at the heart of that transformation, ensuring that each client interaction reflects authenticity, accountability, and excellence. Join us, and help shape the narrative of responsible business across the globe.
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