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Mar 3, 2026

Senior Customer Solutions Manager – Product Launch & Robotics Automation Programs – Technical Program Leadership at arenaflex

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--- ```html About arenaflex – Pioneering the Future of Robotics and Automation arenaflex is a global leader in advanced robotics, intelligent automation, and cutting‑edge software solutions that reshape how goods move through fulfillment and transportation networks. Our mission is to turn bold ideas into everyday realities, delivering faster, safer, and more reliable delivery experiences for millions of customers worldwide. By combining world‑class engineering talent with a relentless focus on customer outcomes, we empower our partners to re‑imagine their operations, reduce waste, and accelerate growth. Our Product Launch team sits at the strategic intersection of arenaflex Engineering, Product Development, and Operations. As the bridge that turns prototypes into live, revenue‑generating systems, this team ensures every new robot, software module, or integrated solution rolls out with precision, safety, and measurable impact. Why This Role Is a Game‑Changer If you thrive on turning complex technical concepts into tangible business value, love collaborating with senior leaders, and enjoy traveling to high‑energy fulfillment sites to see your work in action, this is the opportunity you’ve been waiting for. In this role you will own the end‑to‑end launch lifecycle of groundbreaking automation technologies, shape product roadmaps, and directly influence the profitability and efficiency of our customers’ operations. Key Responsibilities – Your Day‑to‑Day Impact Strategic Planning & Execution - Develop, document, and continuously refine a comprehensive product launch strategy for each new technology, aligning engineering, operations, and business objectives. - Own the master launch plan, tracking milestones, deliverables, risk registers, and success metrics across a cross‑functional launch team. - Facilitate regular launch‑readiness meetings with senior stakeholders, executive leadership, and partner teams, ensuring clear communication and rapid decision‑making. On‑Site Coordination & Field Engineering Leadership - Lead a blend of full‑time and contracted arenaflex field engineers during initial deployments, integration testing, and performance ramp‑up at fulfillment and transportation centers. - Conduct engineering issue triages and deep‑dive performance analyses, becoming the subject‑matter expert for the new technology. - Identify operational pain points and product gaps, translating findings into actionable improvement requests for engineering and product teams. Customer Advocacy & Adoption - Capture the “voice of the customer” through structured feedback loops, shaping product design and prioritization. - Design, deliver, and continuously improve training programs for associates, site managers, and senior operations leaders. - Audit operational processes and standard work, driving continuous improvement and higher system uptime. - Maintain ongoing relationships with site leadership to ensure sustained technology adoption and champion long‑term success. Cross‑Functional Influence - Collaborate with engineering, product management, supply chain, safety, and finance teams to align launch activities with broader business goals. - Utilize data‑driven decision making to evaluate launch performance, calculate ROI, and report outcomes to senior leadership. - Serve as a liaison between arenaflex technical experts and non‑technical stakeholders, translating complex concepts into clear, actionable language. Essential Qualifications – What You Bring to the Table - Experience: Minimum 3 + years leading large‑scale technical or engineering programs with a proven record of delivering business value, developing compelling business cases, and completing programs on schedule. - Customer‑Facing Expertise: At least 2 + years engaging directly with senior customer executives, technologists, or partner organizations to solve business problems using advanced technologies. - Education: Bachelor’s degree in Science, Technology, Engineering, Mathematics, Business, or an equivalent discipline. - Program Management Skills: Demonstrated ability to lead both technical and non‑technical transformation teams, navigate ambiguous environments, and drive consensus across diverse functional groups. - Certifications (preferred): PMP, Scrum/Agile, SAFe or equivalent program‑management credentials. Preferred Qualifications – The ‘Nice‑to‑Have’ Extras - Advanced degree (MS or PhD) in a technical field. - Hands‑on experience with robotics hardware, automation software, or high‑throughput fulfillment systems. - Proven track record of developing and delivering large‑scale training curricula for operational teams. - Fluency in data‑analysis tools (SQL, Python, Tableau) to create dashboards that inform launch decisions. - Experience working in a high‑growth, fast‑moving technology environment where rapid iteration is the norm. Core Skills & Competencies – Success Factors - Strategic Thinking: Ability to see the big picture, anticipate downstream impacts, and craft launch strategies that align with long‑term business goals. - Effective Communication: Exceptional verbal and written skills; comfortable presenting to C‑suite executives and writing clear, concise documentation. - Problem‑Solving Mindset: Data‑driven, analytical, and comfortable diving into root‑cause analysis to resolve complex engineering challenges. - Leadership & Influence: Proven experience guiding cross‑functional teams without direct authority, building trust, and driving collaborative outcomes. - Adaptability: Thrive in ambiguous, entrepreneurial settings; quick to pivot when priorities shift. - Customer Obsession: A relentless focus on delivering measurable value to the end user, translating technical features into business outcomes. - Travel Readiness: Willingness to travel up to 35 % of the time to fulfillment and transportation sites across the United States (or globally, depending on regional needs). Career Growth & Learning Opportunities at arenaflex Working at arenaflex means you’ll be part of a learning ecosystem that invests heavily in your professional development. In this role you can expect to: - Earn sponsorship for advanced certifications (e.g., PMP, SAFe, Six Sigma) and graduate‑level courses. - Participate in cross‑departmental innovation labs, where you can prototype new automation concepts and showcase results to senior leadership. - Mentor junior program managers, building a pipeline of future launch leaders. - Transition into senior product management, operations excellence, or strategic portfolio leadership roles as you demonstrate impact and initiative. Work Environment & Culture – What Sets arenaflex Apart At arenaflex we celebrate curiosity, boldness, and collaboration. Our culture is built on: - Inclusivity: A diverse workforce where every voice is heard, and where we actively foster an environment of belonging. - Innovation First: Teams are empowered to experiment, fail fast, and iterate—allowing breakthrough ideas to surface. - Customer‑Centricity: Every decision is weighed against the impact on our customers’ operations and ultimately the end consumer. - Data‑Driven Decision Making: Metrics, dashboards, and rigorous analysis are embedded in our daily routines. - Work‑Life Integration: Flexible work arrangements, generous PTO, and employee‑resource groups support personal well‑being. Compensation, Perks, & Benefits – What You’ll Receive While exact figures vary by geography, arenaflex offers a total‑compensation package that is competitive within the robotics and technology sector. Components typically include: - Base salary ranging from $118,200 to $204,300 + annual performance bonuses. - Equity awards (restricted stock units) that align your success with the company’s growth. - Comprehensive medical, dental, and vision coverage for you and your family. - Retirement savings plans with company match. - Generous paid parental leave, disability insurance, and life‑insurance benefits. - Professional development stipend, tuition reimbursement, and internal learning portals. - Employee assistance programs, wellness initiatives, and on‑site amenities at many locations. Commitment to Diversity, Equity & Inclusion arenaflex is an equal‑opportunity employer. We celebrate the unique perspectives that each employee brings and are dedicated to building a workforce that reflects the diverse communities we serve. Accommodations are available throughout the recruitment process for candidates with disabilities; please let us know how we can best support you. How to Apply – Join the Robotics Revolution If you are excited about leading high‑impact product launches, enjoy partnering with senior operational leaders, and want to shape the future of automation at a world‑class company, we want to hear from you. Submit your resume and a cover letter that highlights your most relevant achievements. Let’s build the next generation of robotics together at arenaflex! Apply Now ```