Job Description:
• Deliver live, webinar, and virtual enablement aligned to retailer/partner launch plans, coordinating localization readiness and calendars.
• Coordinate with agency vendor trainers and ensure readiness to deliver Enterprise training to retail and healthcare partners. Facilitate Train‑the‑Trainer (TTT) and trainer certification; host recurring trainer forums/syncs to share best practices and roadmap updates.
• Curate and maintain a Retail & Enterprise Enablement Playbook/Toolkit (talk tracks, demo flows, SOPs, quick guides); ensure alignment with Help Center, internal KB, and LMS via cross‑functional partners.
• Teach program‑specific workflows and SLAs (e.g., help‑desk‑to‑help‑desk, routing/identification, program nuance) in close partnership with Enterprise Support operations and reporting requirements.
• Support product/feature/program launches with just‑in‑time enablement and trainer readiness communications.
• Coordinate with internal content teams and/or agency vendors for content development, localization, and updates; provide facilitation requirements, feedback, and quality checks.
• Track enablement outcomes (attendance, certification, knowledge checks, feedback) and share insights with Enterprise Support, Retail PMO, RevOps/Sales, Product, and Content to drive continuous improvement.
Requirements:
• 8+ years of related experience in partner/retail, B2B enablement, or corporate training at scale.
• Demonstrated success delivering TTT and trainer certification for global stakeholders; excellent live facilitation and virtual classroom skills across time zones and audiences (retail, distributor, enterprise).
• Experience operating with instructional designers and/or agency vendors; able to set delivery plans, readiness gates, and quality criteria without directly authoring e‑learning packages.
• Evidence of KPI‑driven enablement: translating operational requirements and signals (SOPs, workflows, SLAs, QA) into practical delivery with measurable outcomes and continuous improvement cycles.
Benefits:
• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
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