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Role Description
This role involves conducting user research to enhance the user experience for AI-powered digital identity technology solutions.
- Design and validate survey and interview-based approaches to measuring quality of user experience (UX).
- Conduct applied UX research (UXR) to understand U.S.-based customer groups and guide strategic decision-making.
- Design, organize, and conduct primary research using various qualitative methods.
- Work directly with product teams to integrate UXR learning into the product development process.
- Partner with growth and sales initiatives to develop passive learning approaches during the sales process.
- Create content that develops customer empathy and influences company decisions.
- Act as a key contributor in growing the maturity of the User Research practice.
- Improve work quality through attention to detail, strategic thinking, and problem-solving.
- Develop the work of other user researchers and build out research processes and the user research depository.
Qualifications
- Master's degree (or foreign equivalent) in Market Research, International Studies, Business, or related field.
- 36 months of experience as a Design Researcher, User Researcher, or similar role involving customer engagement research.
Requirements
- Experience designing and carrying out user surveys and interviews for technology solutions.
- Experience working with product development teams to implement UXR findings into technology solutions.
- Heuristic evaluation of end-user experience for technology solutions.
- Moderated and unmoderated usability testing experience.
- Familiarity with customer insights software, including Dovetail.
- Experience with UX research for digital identity solutions, including Onfido Studio and Motion.
- Development of research taxonomies and guidelines for conducting end-user research.
Benefits
- Comprehensive health and well-being programs including medical, vision, and dental.
- Generous 401(k) matching contribution.
- Life and disability insurance.
- Mental health coaching and virtual fitness programs.
- Paid personal time off plus 12 paid holidays.
- Parental leave and education reimbursement.
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