Service Designer

Hi, I'm Minnie, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Sr Service Design Manager to join an exceptional team. Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward-thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

We are looking for a Sr Service Design Manager who will:

• Lead large Managed Services or complex transformation pursuits in collaboration with the pursuit team (sales, solution consulting, solution engineering teams).
• Work on new business initiatives as well as expansion of existing contracted business, promoting multi-product, multi-year service offerings.
• Envision and communicate innovative service concepts and ideas using methods and tools that illustrate all the components and touchpoints of the service; suggesting standardization and evolution of service offerings across regions and customers and see it through to detailed design and transition across stakeholder teams, processes, and platforms.
• Provide the people, process, technology structure as an integrated service design for complex deals - incorporating input (estimates, plans, resource profiles, risk assessments) from Product Line Teams (PLTs) and other corporate functions; consider both CSG and partner organizations in the design.
• Assess and understand a customer's business process and organizational structures including their overall business model, processes, people, and technology pain points to identify areas of optimization as work to meet the customer business objectives.
• Influence customers to shift away from a transactional, product-centric relationship with CSG to more long term, recurring service, and platform centric relationship.
• Support detailed due diligence on any 3rd party product or service to be transferred to CSG.
• Support the commercial model finalization (through review of the consolidated cost model, assistance in shaping the commercial offer in a manner that supports CSG and the Customers’ objectives).
• Assist with the review, valuation and execution of the contract and supporting documents.
• Provide oversight and guidance for transition to delivery and/or in-life service teams after contract signature.

Key Outputs & Accountabilities

• Deliver timely, accurate and complete commercial models for the proposed solutions.
• Deliver clearly documented project schedules, quality requirements, resource allocations, risk, requirements and change management to program stakeholders through Solution Design Review (SDR).
• Provide input to and occasionally own delivery of complete and accurate contract schedules for the proposed solutions.

Is this opportunity right for you? We are looking for candidates who:

• Management consulting and/or experience working with senior stakeholders to drive the required outcomes.
• Dynamism.
• Ability to liaise between sales, delivery, and in-life teams to negotiate optimal solutions.
• Sophisticated communication and stakeholder management skills to influence and gain cooperation with customers and team members where interests may be divergent.
• You will be able to show strong general management and operational skills in your background, and be someone entrepreneurial in thought process, highly capable and self-motivated, with a desire to achieve.
• Although you will likely bring consulting, operations, and/or development background, with significant telecommunications OSS/BSS experience (ideally in a tier 1 provider), you will also have a creative edge to your resume demonstrated through past success.
• Great arbitration and organizational skills are also necessary to excel in this role.
• Experienced in working with Systems Integrators and multiple vendors is essential.
• Understanding of financial principals and reporting.
• Minimum 7 years of progressive combined operations, delivery, consulting, or program management experience in either large implementation/software transformation or operations outsourcing programs, within a professional service or a consulting environment.
• Thorough understanding of CSG products/solutions will be an advantage.
• Program Management and ITIL accreditation will be an advantage.
• Bachelor’s degree (B.A.) or equivalent experience.

Other Items of Note

• This job requires domestic and/or international travel up to 50%.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Employee Belonging Groups
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Location(s):

Brisbane.Remote

Location(s):

Originally posted on Himalayas