KeyBank is seeking a ServiceNow Engineer who will participate in the designing, developing, and supporting of ServiceNow solutions. The ideal candidate will have strong problem-solving skills and the ability to collaborate across departments and lines of business.
Responsibilities
- Design, configure, and implement ServiceNow modules and workflows, including both out-of-box and custom-built applications
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Develop and maintain integrations between ServiceNow and other enterprise systems
- Ensure compliance with best practices for coding, testing, and deployment
- Troubleshoot and resolve technical issues related to ServiceNow applications
- Create and maintain comprehensive documentation for all changes and configurations
- Participate in Agile development processes
- Support upgrades patches and new releases of the ServiceNow Platform
Skills
- Bachelor's Degree (preferred) OR equivalent experience (required)
- Design, configure, and implement ServiceNow modules and workflows, including both out-of-box and custom-built applications
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Develop and maintain integrations between ServiceNow and other enterprise systems
- Ensure compliance with best practices for coding, testing, and deployment
- Troubleshoot and resolve technical issues related to ServiceNow applications
- Create and maintain comprehensive documentation for all changes and configurations
- Participate in Agile development processes
- Support upgrades patches and new releases of the ServiceNow Platform
- Basic Understanding of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
- Working Knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
- Basic Understanding of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
- Basic Understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
- Basic Understanding of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation
- Working Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms
- Basic Understanding of availability management; ability to utilize strategies and tools to ensure the timely availability of business data and applications
- Working Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications
- Basic Understanding of Information Technology (IT) systems; ability to utilize a variety of system tools, guarantee service availability, and ensure optimal IT system performance
- Working Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures
- Basic Understanding of emerging technologies; ability to design, apply and evaluate new information technologies for business environments
Company Overview
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is https://www.key.com.
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