Rochester Regional Health is seeking a Site Management Administrator (SMA) who will ensure client satisfaction through exceptional service. The SMA will support both the Project Team and Clinical Trials Investigator sites from study set-up to close-out, handling day-to-day activities and various tasks as defined by the Project Team or ACM client.
Responsibilities
- Supports the issue and QC of Alert notifications
- Supports site day-to-day activities with answering incoming phone calls and emails, issuing on-demand patient reports and manages alert notifications as required by the study
- Supports and performs set up duties for investigator sites at the start of a clinical trial, as well as supports site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports
- Provides web portal account login information and support for end users
- Supports all subcontractor results and data entry into ACM LIMS database
- Perform other duties as assigned
Skills
- Exceptional service through a consistent customer-centric approach
- Support both the Project Team and Clinical Trials Investigator sites from study set-up through to study close-out
- Support the issue and QC of Alert notifications
- Support site day-to-day activities with answering incoming phone calls and emails
- Issue on-demand patient reports and manage alert notifications as required by the study
- Support and perform set up duties for investigator sites at the start of a clinical trial
- Provide web portal account login information and support for end users
- Support all subcontractor results and data entry into ACM LIMS database
- Perform other duties as assigned
- Bachelor's Degree in preferred in health care or a scientific concentration
- Experience from laboratory and/or highly regulated environments
- Proficiency with desktop publishing, word processing, and ACM LIS & LIMS systems and reporting tools
- Excellent verbal and written communication skills
- Able to effectively influence others, work in a team environment, and to collaborate across lines of business and functions
Company Overview
Rochester Regional Health provides integrated health services. It was founded in 1847, and is headquartered in Rochester, New York, USA, with a workforce of 10001+ employees. Its website is https://www.rochesterregional.org.
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