Introduction to Comcast and Our Vision
At Comcast, we're driven by a passion for innovation and a commitment to creating the world's best entertainment and online experiences. As a Fortune 50 leader, we're at the forefront of change, moving at an incredible pace thanks to our talented team of professionals who bring cutting-edge products and services to life for millions of customers every day. If you share our vision for revolutionizing industries and leading the future in media and technology, we invite you to join our team and fast-forward your career.
Job Summary
We're seeking a highly skilled and dedicated Sr. Strategic Customer Project Management professional to join our team. In this role, you'll be responsible for providing management and oversight of business-class advanced voice, ethernet, and associated small to medium business project offers from order submission through installation. You'll serve as the primary point of contact for customers and internal stakeholders, ensuring seamless communication and issue resolution. With your expertise, you'll drive success and deliver exceptional customer experiences.
Core Responsibilities
- Establish and manage critical dates required for on-time completion of network and/or product activations, evaluating the impact of changes on the overall installation timeline.
- Identify and manage risks, issues, and gaps that could impact timelines, goals, and installation of services, developing and implementing mitigation plans as needed.
- Plan agendas for and facilitate required meetings, prioritizing and driving cross-functional activities related to installations, and developing and managing communications, summary reports, and status updates for various audiences.
- Collaborate with sales, operations, engineering, and other functional groups to ensure orders flow accurately and efficiently through completion.
- Review sales contracts and validate services with customers to ensure accuracy of product orders.
- Provide guidance to other team members on process, procedure, and organizational compliance, proactively identifying opportunities for improvement and recommending solutions.
- Consistently meet or exceed organizational scorecard, productivity, and quality metrics.
- Support multi-location customers with multiple services at each location, managing the installation of customer services and serving as the primary contact for customers and IT/technical personnel/vendor/reseller.
- Develop standards, processes, and procedures utilized by team members, including trialing new product support and systems/tools rollouts.
Essential Qualifications
To be successful in this role, you'll need:
- A Bachelor's degree in a related field, or equivalent combination of education and experience.
- 5-7 years of experience in project management, customer service, or a related field, with a strong track record of delivering results and driving customer satisfaction.
- Excellent communication, problem-solving, and analytical skills, with the ability to work effectively in a fast-paced environment.
- Strong business acumen, with a solid understanding of business operations and customer needs.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Certifications in project management, customer service, or a related field.
- Experience working in a similar industry or with similar products and services.
- Advanced degree or equivalent experience.
- Strong technical skills, with experience working with various software applications and systems.
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:
- Business project management: ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- Communication: excellent verbal and written communication skills, with the ability to effectively communicate with customers, internal stakeholders, and external partners.
- Troubleshooting: strong problem-solving skills, with the ability to analyze issues, identify root causes, and develop effective solutions.
- Collaboration: ability to work effectively with cross-functional teams, including sales, operations, engineering, and customer service.
- Customer focus: strong customer-centric mindset, with a focus on delivering exceptional customer experiences and driving customer satisfaction.
Career Growth Opportunities and Learning Benefits
At Comcast, we're committed to helping our employees grow and develop in their careers. As a Sr. Strategic Customer Project Management professional, you'll have access to a range of training and development opportunities, including:
- Formal training programs, including project management, customer service, and leadership development.
- On-the-job training and mentorship, with opportunities to work with experienced professionals and learn from their expertise.
- Cross-functional training, with opportunities to work with different teams and develop a broader understanding of our business operations.
- Professional certifications and education assistance, with opportunities to pursue advanced degrees or certifications.
Work Environment and Company Culture
At Comcast, we're proud of our dynamic and inclusive work environment, which is built on a foundation of respect, empathy, and open communication. As a member of our team, you'll be part of a collaborative and supportive community that values diversity, equity, and inclusion. Our company culture is built on the following principles:
- Customer-centricity: we're focused on delivering exceptional customer experiences and driving customer satisfaction.
- Teamwork: we believe in the power of collaboration and teamwork, and we're committed to working together to achieve our goals.
- Innovation: we're driven by a passion for innovation and a commitment to staying ahead of the curve in our industry.
- Integrity: we're committed to doing what's right, even when it's difficult, and to operating with transparency and accountability.
Compensation, Perks, and Benefits
We offer a competitive salary range of $78,235.13 - $117,352.70, depending on experience and location. In addition to your base salary, you'll be eligible for a range of benefits, including:
- Comprehensive health and wellness programs, including medical, dental, and vision coverage.
- 401(k) matching and retirement savings plans, with opportunities to save for your future.
- Paid time off and holidays, with opportunities to recharge and pursue your passions.
- Professional development opportunities, including training, education assistance, and certification programs.
- Access to our employee assistance program, which provides support for mental health, financial wellness, and other aspects of your life.
Conclusion
If you're a motivated and experienced project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Sr. Strategic Customer Project Management professional at Comcast, you'll have the chance to work with a talented team of professionals, develop your skills and expertise, and drive success in a fast-paced and dynamic environment. Don't miss out on this opportunity to fast-forward your career and join our team of innovators and leaders. Apply now!
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