Job Summary:
We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at Uline, a leading distributor of shipping, industrial, and packaging materials. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, providing product information, and resolving customer inquiries in a fast-paced, collaborative call center environment.
What We Offer:
- Competitive salary: $25-$29 per hour (up to $63,000-$74,000 per year with bonuses)
- $2 Shift Differential
- Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
- 401(k) with 6% employer match
- Paid holidays and generous paid time off
- Bonus programs, including annual performance, sales goals, and profit sharing
Responsibilities:
- Process customer orders and inquiries in a collaborative call center environment
- Communicate with customers via phone, email, and chat
- Assist customers in navigating Uline's website and online ordering system
- Become a product and solutions expert to provide accurate and confident product information
Requirements:
- High school diploma or equivalent (Bachelor's degree preferred)
- Prior customer service experience (training provided for the right candidate)
- Bilingual (English/Spanish) - fluent in both verbal and written forms
Work Environment:
- On-site position at our Texas Branch: 2600 Rental Car Drive, DFW Airport, TX 75261
- Training shift: Monday - Friday, 8:30 AM - 5 PM
- Regular shift: Monday - Friday, 12:30 PM - 9 PM
About Uline:
Uline is a family-owned company known for its exceptional service, quality products, and same-day shipping. With over 9,000 employees across 13 locations, we are committed to offering a dynamic and supportive work environment that fosters growth and development.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity!
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Apply Now