Weyerhaeuser is a company with a rich history in sustainable wood products, and they are seeking a Customer Service Representative to join their Supply Chain team. This role involves managing customer interactions, processing orders, and developing foundational knowledge to support customer needs effectively.
Responsibilities
- Serve as the primary point of contact for assigned customers and sellers, taking ownership of routine customer interactions and inquiries related to order status and product information
- Enter and manage customer orders or assist sellers with order file management using sales tools and SAP, ensuring orders are priced, shipped, and invoiced accurately and on time
- Troubleshoot basic customer and order issues, escalating more complex situations as needed, and learning from order errors or mistakes to improve accuracy and service quality
- Develop foundational knowledge of customers, products, pricing, company procedures, and services to effectively support a defined customer base
- Submit new customer requests accurately through SAP master data processes with guidance, building confidence and system proficiency over time
- Collaborate closely with sales, peers, and internal partners to support customer commitments and contribute to a positive team environment
- Communicate clearly and professionally with customers and internal stakeholders through written and verbal channels, including phone and email
- Build time management and organizational skills to remain focused on priorities while maintaining attention to accuracy and detail
Skills
- GED or High School Diploma
- 1-2 + years of customer service or office administration
- Customer service focus, with the ability to act as a reliable point of contact and take ownership of routine customer interactions
- Clear verbal and written communication skills to effectively support customers and collaborate with sales and internal partners via phone, email, and in person
- Attention to detail and accuracy when entering and managing orders to ensure correct pricing, shipping, and invoicing
- Basic problem-solving skills with the ability to recognize issues, gather information, and escalate appropriately
- Time management and organizational skills to prioritize work and meet deadlines in a fast-paced environment
- Collaboration and relationship-building skills to work effectively within a team and build positive relationships with customers and internal partners
- Working knowledge of Microsoft Office tools, including Outlook, Excel, and Word
- Ability and willingness to learn enterprise systems, including SAP and selling tools, to support order entry and customer data processes
- Comfort using web-based applications and customer service tools to support daily work activities
- Ability to work flexible hours as needed
Benefits
- Medical
- Dental
- Vision
- Short and long-term disability
- Life insurance
- Health Savings Account option
- Voluntary Long-Term Care
- Employee Assistance Programs
- Personal volunteerism
- Diversity networks
- Mentoring
- Training and development opportunities
- 401k plan
- Paid company match
- Annual contribution equal to 5% of your base salary
- 3-weeks of paid vacation
- Eleven paid holidays per year
- WA Paid Family & Medical Leave
- Paid parental leave
Company Overview
- Weyerhaeuser is a forest products company that produces and sells wood products, cellulose fibers, and other building materials. It was founded in 1900, and is headquartered in Federal Way, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.weyerhaeuser.com/.
Company H1B Sponsorship
- Weyerhaeuser has a track record of offering H1B sponsorships, with 10 in 2025, 2 in 2024, 2 in 2023, 7 in 2022, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.