Unlock Your Potential with American Express: Join Our Team as a Tele Account Development Manager
At American Express, we're committed to empowering our customers, colleagues, and communities by providing exceptional experiences and innovative solutions. As a Tele Account Development Manager, you'll play a pivotal role in driving business growth, fostering strong relationships with high-value clients, and contributing to our mission to deliver the world's best customer experience.
About American Express and Our Culture
American Express is a global financial services company renowned for its customer-centric approach, diverse community, and unwavering commitment to integrity. Our culture is built on a foundation of respect, inclusivity, and collaboration, where every colleague has the opportunity to grow, learn, and make a meaningful impact. As a member of Team Amex, you'll be part of a dynamic and supportive environment that values diversity, promotes work-life balance, and recognizes individual contributions.
Job Overview and Key Responsibilities
As a Tele Account Development Manager, you'll be responsible for managing a dedicated portfolio of high-value existing Business and Corporate customers, driving growth, and ensuring customer retention. Your primary focus will be on developing and maintaining strong relationships with clients, identifying opportunities to expand their use of American Express products and services, and delivering tailored solutions to meet their evolving needs.
Key Responsibilities:
- Planning (10-20% of time):
- Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers within your territory.
- Relationship Management (10-20% of time):
- Proactively reach out to customers to uncover opportunities and engage in growth or retention conversations.
- Build and maintain strong customer relationships through regular interactions and tailored solutions.
- Client Solution (20-30% of time):
- Utilize consultative skills to maintain and develop existing customer relationships, driving charge volume growth through strategic onboarding of new vendors, expanding existing vendor relationships, and adding supplemental cards.
- Stay up-to-date on American Express products, processes, and tools, including Underwriting, Line Increase, Customer Financials, Pricing, Contract, ONE.force, and C360.
- Negotiate and Close (20-30% of time):
- Partner closely with the Field Dedicated Portfolio Account Development team to facilitate face-to-face visits with telephone-managed customers as needed.
- Collaborate with specialized sales teams to cross-sell products, such as AP Automation, and further entrench clients with the American Express suite of products and services.
- Compliance (100% of time):
- Ensure adherence to the American Express Code of Conduct, Sales Practices policies, standards, and procedures, upholding the highest standards in customer interactions and regulatory compliance.
Essential Qualifications, Skills, and Experience
To succeed as a Tele Account Development Manager, you'll need to possess a unique blend of skills, knowledge, and experience. The ideal candidate will have:
Knowledge and Skills:
- Relationship Management:
- Strong customer relationship building skills to motivate clients and drive business growth.
- Consultative Selling:
- Ability to identify client needs and configure solutions that address their requirements and deliver value.
Essential Qualifications:
- Proven track record of success in sales, account management, or a related field.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience in the financial services or payments industry.
- Knowledge of American Express products and services.
- Previous experience in a tele-sales or account management role.
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to helping our colleagues grow and develop their careers. As a Tele Account Development Manager, you'll have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment that fosters innovation and creativity.
Work Environment and Company Culture
As a remote Tele Account Development Manager, you'll enjoy the flexibility and autonomy to work from anywhere. Our company culture is built on a foundation of respect, inclusivity, and collaboration, ensuring that every colleague feels valued, supported, and empowered to succeed.
Compensation, Perks, and Benefits
American Express offers a competitive compensation package, including a salary, benefits, and perks that support your overall well-being and financial security. Our benefits program includes:
- Comprehensive health and wellness benefits.
- Retirement savings plans and financial planning resources.
- Paid time off and holidays.
- Opportunities for career development and growth.
Join Our Team: Apply Now!
If you're a motivated and results-driven professional looking to drive business growth and build strong relationships with high-value clients, we encourage you to apply for this exciting opportunity. As a Tele Account Development Manager with American Express, you'll be part of a dynamic team that is shaping the future of financial services and delivering exceptional customer experiences.
To apply, please submit your application through our online portal. We look forward to hearing from you!
Apply Now