Join Our Innovative Team and Elevate the Customer Experience
We're seeking a highly skilled and charismatic Call Center Swing Shift Agent to join our dynamic team at Workwarp, a company that's revolutionizing the trades industry with top-notch residential HVAC, Plumbing, and Electrical services. As a key player in our customer-facing team, you'll have the opportunity to make a real impact and transform the way we interact with our customers.
Key Highlights:
- Competitive Compensation: $19-21/hr, plus a comprehensive benefits package, including free medical plan options, 401k with 4% company match, and more
- Remote Work Opportunity: Work from the comfort of your own home and enjoy a better work-life balance
- Flexible Schedule: Swing shift schedule, including weekends, with 2 weekdays off, and a start time between 11am-1pm CT
- Company-Provided Equipment: Laptop, monitor, and headset to ensure you have everything you need to succeed
- Opportunities for Growth: Join a company that's committed to innovation and customer satisfaction, with opportunities for professional development and advancement
Job Responsibilities:
Answer inbound calls and schedule service appointments with precision and professionalism
Respond to and resolve voicemail messages, abandoned and missed calls from customers in a timely and courteous manner
Handle customer requests via email, webchat, and text, resolving issues with empathy and expertise
Deliver call scripts clearly, compellingly, and with a personable touch, ensuring a exceptional customer experience
Maintain and update customer databases with complete and accurate information, adhering to company standards
Collaborate with dispatch to ensure seamless customer service and 5-Star experiences
Provide additional support to the team as needed, demonstrating a flexible and team-oriented approach
Requirements:
- Education: High School Diploma or GED equivalent
- Experience: 2+ years of customer service experience in a phone-based role, with experience in the home services industry preferred
- Technical Skills: Proficiency with Microsoft Office or Google Suite, ability to type at least 40 WPM, and multitasking capabilities
- Soft Skills: Clear, kind, and energetic phone presence, with excellent communication and problem-solving skills
- Availability: Must be a U.S. Resident and available to work a swing shift schedule, including weekends
How to Apply:
Ready to join our innovative team and transform the trades industry? Click the "Apply Now" button to start your application process. We can't wait to hear from you!
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