Join the CVS Health Team as an Analyst, Resource Planning and Be Part of Our Mission to Deliver Enhanced Human-Centric Health Care
CVS Health is a leading health care company that is dedicated to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we achieve this through our commitment to providing personalized, convenient, and affordable health care solutions. We are seeking a highly skilled and motivated Analyst, Resource Planning to join our team and support our resource planning functions across multiple lines of business.
About CVS Health and Our Culture
At CVS Health, we pride ourselves on our culture of care and compassion. Our Heart At Work Behaviors support our purpose and guide our interactions with each other, our customers, and our communities. We value diversity, equity, and inclusion, and we strive to create a work environment that is inclusive, supportive, and empowering. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful, and they make choices according to what is best for the team.
Position Summary
The Analyst, Resource Planning will play a critical role in supporting our resource planning functions across multiple lines of business. The successful candidate will be responsible for monitoring telephonic systems, adjusting staff to ensure performance goals are met, managing employee data via Verint WFM and other databases, and researching and supporting operational staffing adjustments to maximize employee efficiency. The Analyst will also assist with forecasting/scheduling all functions, including phone and offline/back-office functions within a multi-site environment, and determine appropriate workload to complete any intraday/real-time monitoring of statistics and schedules.
Key Responsibilities
- Monitor telephonic systems and adjust staff to ensure performance goals are met
- Manage employee data via Verint WFM and other databases
- Research and support operational staffing adjustments to maximize employee efficiency
- Assist with forecasting/scheduling all functions, including phone and offline/back-office functions within a multi-site environment
- Determine appropriate workload to complete any intraday/real-time monitoring of statistics and schedules
- Conduct thorough research and analysis to identify business needs and objectives that support the organization's goals and key deliverables
- Develop strategies and plans to meet the goals and key deliverables that drive organizational growth
- Analyze complex data and interpret the information to help make informed decisions that support the organization's growth and development
- Leverage statistical models and resource management software to generate accurate demand forecasts that help optimize resource planning efforts
- Research and analyze industry trends and regulations to ensure organizational compliance
- Assess resource availability and monitor usage patterns to provide recommendations for enhancing resource allocation efficiency
- Communicate effectively, conveying information and progress to internal and external stakeholders and senior management to achieve the organization's key objectives
- Support area staff to ensure adherence to regulatory requirements and best practices
- Monitor and evaluate business resource planning processes and procedures to identify continuous improvement and innovation opportunities
Requirements and Qualifications
Essential Qualifications:
- 2 years' experience in a customer service environment with actual experience in workforce management
- High school diploma or equivalent GED required
Preferred Qualifications:
- Basic awareness of problem-solving and decision-making skills
- Resource Management Certified Professional (RMCP) preferred
Skills and Competencies
The successful candidate will possess the following skills and competencies:
- Analytical and problem-solving skills
- Communication and interpersonal skills
- Time management and organizational skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of workforce management principles and practices
- Experience with Verint WFM and other databases
Career Growth Opportunities and Learning Benefits
At CVS Health, we are committed to the growth and development of our employees. We offer a range of learning benefits, including:
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
Work Environment and Company Culture
We offer a remote work opportunity for this role, providing flexibility and work-life balance. Our company culture is built on our Heart At Work Behaviors, which guide our interactions with each other, our customers, and our communities. We value diversity, equity, and inclusion, and we strive to create a work environment that is inclusive, supportive, and empowering.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Paid Time Off (PTO) or vacation pay
- Paid holidays
How to Apply
If you are a motivated and skilled professional looking for a challenging and rewarding role, please submit your application today. We anticipate the application window for this opening will close on 01/17/2025.
CVS Health is an equal opportunity employer and welcomes applications from diverse candidates.
Apply Now