Introduction to blithequark
At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our community of people anticipates, leads, and believes that listening is where learning begins. We come together to lift our communities and build trust in how we show up, everywhere and always. Our mission is to enrich lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality.
About the Role
We are seeking a senior insights professional to lead the customer and product research and insights function supporting the blithequark Value portfolio of brands. As the Associate Director of Customer and Product Insights, you will drive business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You will accomplish this by proactively working across brand and product team leaders to define and prioritize the research roadmap, managing and mentoring direct reports, and leading by example to set a high bar for research rigor and insights storytelling.
Key Responsibilities
- Proactively work across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation, including people, budgets, and vendor partnerships to deliver on planned initiatives.
- Manage, mentor, and coach direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams.
- Lead by example and set a high bar for research rigor and insights storytelling, and oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities.
- Work in close partnership with the Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics, and forge relationships with adjacent insight, analytics, and intelligence teams across the blithequark organization.
- Speak on behalf of the customer across blithequark Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning.
- Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives.
Essential Qualifications
To be successful in this role, you will need to have:
- A Bachelor's degree or four or more years of work experience.
- Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience in Marketing, Customer Experience, or User Experience research.
- Experience designing research programs, both qualitative and quantitative, to address business needs, and can articulate rationale.
- Strong command of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.).
- Experience with qualitative and/or user-centered design evaluative research methods (e.g., focus groups, in-depth interviews, diary studies, ethnography, etc.).
- Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.
Preferred Qualifications
Even better if you have one or more of the following:
- Four or more years of experience managing a team of three or more people.
- Experience providing insights to inform value proposition development.
- Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
- Experience coaching and advising multiple team members, simultaneously, to push the strategic quality of their insights.
- Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
- Marketing, CX, or UX research experience specifically in the consumer or business space.
- Are a self-starter, able to identify stakeholders and build credibility for the team.
- Demonstrated effective consultative skills.
- Proven ability to work through ambiguity and effectively collaborate to problem-solve.
- Strong business acumen and understanding of the telecom industry.
- Extensive experience and genuine interest in consumer segment research.
- High degree of comfort using influence and persuasion cross-functionally.
- Experience operating in a fast-moving, rapidly evolving environment.
- Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. As the Associate Director of Customer and Product Insights, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. You will also have access to a range of learning and development opportunities, including training programs, mentorship, and career coaching.
Work Environment and Company Culture
At blithequark, we are proud of our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to creating a workplace where everyone can thrive.
Compensation, Perks, and Benefits
Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
Conclusion
If you are a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for the Associate Director, Customer and Product Insights role at blithequark. This is a unique opportunity to join a talented team of professionals, contribute to the success of our organization, and develop your skills and expertise in a dynamic and supportive environment. Don't miss out on this chance to take your career to the next level and apply today!
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