DHL Express is a global logistics company recognized for its commitment to sustainability and excellence in service. The Bilingual Business Development Representative will be responsible for qualifying prospects, promoting services, and managing client accounts to drive sales growth.
Responsibilities
- Using our CRM system to qualify prospects by telephone, email, online platforms - Canada-wide B2B sales, no limits on industry
- Promoting DHL Express services to new and existing clients
- Acting as the customer’s point of contact to ensure all queries or issues are dealt with appropriately
- Coordinating with different departments on lead initiatives
- Working with supervisor on a regular basis for feedback opportunities
- Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year
- Identify opportunities for growth and use of DHL Express services on a more frequent basis, collaborating with our different sales channels
- Utilize our commercial tools to maximize revenue growth
- Practice with pipeline management to set up new businesses within DHL Express
Skills
- Using our CRM system to qualify prospects by telephone, email, online platforms - Canada-wide B2B sales, no limits on industry
- Promoting DHL Express services to new and existing clients
- Acting as the customer's point of contact to ensure all queries or issues are dealt with appropriately
- Coordinating with different departments on lead initiatives
- Working with supervisor on a regular basis for feedback opportunities
- Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year
- Identify opportunities for growth and use of DHL Express services on a more frequent basis, collaborating with our different sales channels
- Utilize our commercial tools to maximize revenue growth
- Practice with pipeline management to set up new businesses within DHL Express
- Professional development and career advancement opportunities within DHL; including 1:1 coaching and an Individual Development Plan
- Training program to become a ‘Certified International Specialist' and a 'Sell Like Never Before' training program that provides skills and strategies for successful sales
- A commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
- Comprehensive benefits package, including dental, medical, RRSP, and more
- Hybrid work environment, including both in-office and work from home days
- Employee Discounts and Perks, Employee & Family Assistance Program
- 3 weeks of annual vacation and personal days
- Lucrative uncapped performance-based commission structure with OTE of 60-100k
- All applicants are required to pass interviews and a criminal background check in order to qualify for the position
- College or University degree or 1-2 years prior sales experience
- Prior experience with Customer Relationship Management tool
- Proficient with Microsoft Office
- Outstanding phone presence with the ability to create rapport with prospective clients
- Self-motivated and driven to plan and execute sales generation
- Commitment to exceed sales targets
- Ability to work in a fast-paced environment, to manage time and tasks effectively and strategically
- Resiliency, a positive attitude, and the perseverance to succeed!
- Bilingual in French or Mandarin or geographically mobile is a plus
Benefits
- Professional development and career advancement opportunities within DHL; including 1:1 coaching and an Individual Development Plan
- Training program to become a ‘Certified International Specialist’ and a "Sell Like Never Before" training program that provides skills and strategies for successful sales.
- A commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
- Comprehensive benefits package, including dental, medical, RRSP, and more.
- Hybrid work environment, including both in-office and work from home days.
- Employee Discounts and Perks, Employee & Family Assistance Program.
- 3 weeks of annual vacation and personal days.
Company Overview
Leading the way in international logistics across an unparalleled network of 220 countries and territories. It was founded in 1969, and is headquartered in Mascot, New South Wales, AUS, with a workforce of 10001+ employees. Its website is https://www.dhl.com/au-en/home/express.html.
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