Raymour & Flanigan Furniture and Mattresses is committed to treating their associates well to ensure excellent customer service. As a Customer Service Representative, you will assist customers with their purchases, manage payments, and address customer inquiries to enhance their shopping experience.
Responsibilities
- Consistently to provide genuine, friendly, personable and professional service
- Effective communication, interpersonal and organizational skills in person and on the phone
- Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
- Proactively resolve escalated customer issues
- Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Skills
- Consistently provide genuine, friendly, personable and professional service
- Effective communication, interpersonal and organizational skills in person and on the phone
- Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
- Proactively resolve escalated customer issues
- Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Benefits
- Health benefits
- 401k with company match plus profit sharing
- Cross training
- Annual breakfast prepared by our owners
- So much more
Company Overview
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide. It was founded in 1947, and is headquartered in Liverpool, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.raymourflanigan.com.
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