Job Description:
• Direct planning, development and presentation of training programs for claims staff, field support personnel and management
• Provide specialized support in identifying learning objectives and evaluating staff; identify skills, knowledge, and abilities to enhance company objectives
• Recommend, develop, implement, and evaluate training; provide coaching to shape, change, or modify employee and management behavior
• Assist staff in achieving Claims objectives across all claim handling and service delivery channels
• Serve as communication link between employees, management, executives, and administrative units
• Research, develop, schedule and conduct information and skill-building programs; support training initiatives and roll-outs in classroom and one-on-one
• Develop training program follow-up to support on-the-job application of information and skills
• Maintain awareness of claims strategies and objectives; consult with executives and senior management to meet claims goals
• Analyze individual employee skills and knowledge, identify gaps, and provide recommendations to management
• Provide one-to-one and group training and coaching; perform other duties as assigned
Requirements:
• Bachelors (or equivalent combination of education and experience)
• 4-6 years Claims handling and/or corporate training
• Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization
• Moderate analytical and quantitative skills required
• Advanced proficiency with standard IBM PC software including Microsoft Office products (Outlook, Word, PowerPoint, Excel); Project and Access preferred
• Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State
Benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Apply Now
Apply Now