Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. The Client Services Associate plays a crucial role in delivering exceptional support to clients and patients, collaborating with the Client Services Team to achieve departmental objectives and develop scalable solutions.
Responsibilities
- Serve as the primary point of contact, responding promptly and professionally to inquiries via phone, email, and web from physicians, laboratories, hospitals, sales representatives, and patients
- Drive territory growth by resolving cases efficiently and with a sense of urgency, ensuring customer satisfaction
- Maintain accurate, detailed documentation of all communications, follow-up activities, and case progress
- Adhere to Standard Operating Procedures (SOPs) related to data entry, verification, and quality standards
- Enter and qualify new customer information into Salesforce.com and Laboratory Information Management System (LIMS)
- Proactively communicate with healthcare professionals to gather necessary information for order processing
- Collaborate with the Clinical Laboratory team to ensure accurate data entry and order fulfillment
- Manage and resend patient reports as requested, ensuring timely delivery
- Utilize Salesforce and other integrated platforms to communicate effectively with clients, patients, and internal teams
- Contribute to team and individual performance by monitoring metrics and striving to meet or exceed goals
- Apply problem-solving skills to address and resolve customer concerns or escalations professionally
- Demonstrate flexibility and adaptability in a fast-paced environment
- Assist with administrative tasks such as kit ordering and coordinating Offsite Phlebotomy Services when needed
- Perform other duties as assigned to support operational needs
Skills
- Bachelor's degree or equivalent combination of education and experience preferred
- 1-2+ years experience of client services within healthcare, pharmaceutical, diagnostic, biotech, or medical device sectors
- Proven proficiency using Salesforce.com and Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong computer skills, preferably in a Mac environment
- Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline
- Experience working effectively in a collaborative team environment
- Flexibility regarding working hours based on operational needs
- Bilingual in English and Spanish is a plus
Company Overview
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients. It was founded in 2012, and is headquartered in Redwood City, California, USA, with a workforce of 1001-5000 employees. Its website is http://guardanthealth.com.Company H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships, with 31 in 2025, 50 in 2024, 40 in 2023, 72 in 2022, 57 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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