Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. They are seeking a Customer (Billing) Support Agent who will be responsible for providing superior user support and ensuring an outstanding customer experience.
Responsibilities
- Deliver world-class customer service by following established departmental policies, processes, and standards
- Manage and respond to customer support tickets within the established SLA and performance guidelines
- Respond to customer tickets with relevant information and directions in an organized and concise manner
- Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
- Communicate and explain information to the customer in writing with a focus on first-time resolution
- Multitask between multiple tools and systems and apply information and knowledge to customer situations
- Consistently meet and exceed customer satisfaction and productivity metrics
- Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic, and high- transaction environment
- Coordinate internally with other teams as needed to provide feedback and help resolve issues
- May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
- May be assigned to assist in other ticket queues as needed
- Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
- Additional duties and special projects as assigned
Skills
- A minimum of 1 year of customer service experience
- Written and verbal fluency in English language required, must pass Language Assessment Test
- Written and verbal fluency in Polish required, must pass Language Assessment Test
- Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
- Proficient with Microsoft Office Suite or related software
- Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
- Ability to function well in a high-paced, metric driven and at times stressful environment
- Have a customer focus mindset - career orientation towards customer service
- Excellent time management skills with a proven ability to meet deadlines
- Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
- Ability to receive and apply constructive feedback
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- 1+ years in customer support and/or technical troubleshooting is strongly preferred
- Some online game knowledge and experience preferred
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Company Overview
Blueprint is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://bpcs.com/.Company H1B Sponsorship
Blueprint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 1 in 2023, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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