Join the SMI Family: Where Technology Meets Human Connection
Systems & Methods, Inc. (SMI) is a renowned technology producer in the human services field, dedicated to developing state-of-the-art solutions for complex operations. With a rich history spanning 52 years as a family-owned and operated business, SMI prides itself on its culture of teamwork, dedication, empowerment, and work-life balance. Our company is built on the principles of serving families, and we consider our employees and clients part of an extended family. If you're looking for a meaningful and fulfilling career with a company that values innovation, client focus, and employee growth, we invite you to explore this exciting opportunity.
About the Role: Customer Service Representative - Inbound Call Center Agent
We're seeking a highly skilled and compassionate Customer Service Representative to join our remote team. As an Inbound Call Center Agent, you will be the primary point of contact for child support client stakeholders, providing exceptional service and support via phone calls. This is a full-time position that offers the flexibility to work from home and a competitive compensation package.
Key Responsibilities:
- Receive and respond to inbound calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations.
- Categorize all calls received into designated categories and record any abusive and/or extraordinary calls.
- Maintain a general understanding of policies and procedures, ensuring accurate and efficient resolution of client inquiries.
- Utilize strong oral and written communication skills to provide exceptional customer service and support.
- Exhibit excellent interpersonal skills, using tact, patience, and courtesy when interacting with clients and stakeholders.
- Perform data entry tasks with accuracy and efficiency, including keyboard, mouse, and 10-key pad operations.
- Collaborate with team members to achieve shared goals and objectives.
- Participate in ongoing training and development to enhance knowledge and skills.
Requirements and Qualifications:
Essential Qualifications:
- High School Diploma or equivalent required.
- At least one year of prior experience in an area of service delivery, customer service, call center technology, or a related field.
- Proficient in data entry skills, including keyboard, mouse, and 10-key pad operations.
- Ability to type a minimum of 35 WPM (typing test will be administered during the interview process).
- Basic knowledge of Microsoft Office applications.
- Strong oral and written communication skills.
- Excellent interpersonal skills, with the ability to use tact, patience, and courtesy.
Preferred Qualifications:
- Bilingual in English/Spanish.
- Experience with call center technology and software.
- Knowledge of human services or a related field.
What We Offer:
Compensation and Benefits:
- Competitive hourly rate of $14.00.
- Medical, Dental, and Vision benefits after 30 days of enrollment for all full-time employees.
- 401(k) plan.
- Paid Time Off (PTO) accrual on your first day.
- Health Club Reimbursements.
Perks and Work Environment:
- Work from Home opportunity with a flexible schedule (day shifts between 6am CST and 10pm CST, including at least one weekend day).
- 3-week virtual paid training program.
- Pick your own set schedule.
- Wear your PJs, fuzzy socks, slippers, or flip flops to work.
- Exciting, fun, and supportive virtual work environment.
- Coworkers who feel like family; we celebrate you!
- We provide your work equipment.
Career Growth Opportunities and Learning Benefits:
At SMI, we're committed to the growth and development of our employees. We offer:
- Ongoing training and development programs.
- Career advancement opportunities within the company.
- Collaborative and supportive work environment.
- Mentorship and coaching from experienced professionals.
Why Join SMI?
By joining our team, you'll become part of a family that values:
- Innovation and creativity.
- Client focus and exceptional service.
- Employee growth and development.
- Work-life balance and flexibility.
- Teamwork and collaboration.
Apply Now and Start Your Journey with SMI!
If you're passionate about delivering exceptional customer service, working in a dynamic and supportive environment, and growing your career with a leading technology provider in human services, we encourage you to apply for this exciting opportunity. Join our team and become part of the SMI family!
Don't miss this chance to take the next step in your career. Apply now and start your journey with SMI!
Apply Now