Introduction to Our Company and Industry
We are a leading player in the industrial chemical market, dedicated to providing top-notch products and exceptional customer service. Our company prides itself on its commitment to excellence, innovation, and customer satisfaction. As a key member of our team, you will play a vital role in ensuring that our customers receive the best possible experience, from order placement to delivery. If you are a highly motivated and organized individual with a passion for customer service, we invite you to join our dynamic team as a Customer Service Specialist.
Job Overview
In this critical role, you will be responsible for providing external customer support and internal support functions relative to sales. Your primary objective will be to ensure that customers receive their product orders on time and in good condition. You will also be responsible for advising customers of any potential issues with their deliveries and resolving problems promptly and efficiently. As a Customer Service Specialist, you will be the face of our company, and your excellent communication and interpersonal skills will be essential in building strong relationships with our customers and internal stakeholders.
Key Responsibilities
- Enter and maintain accurate pricing and customer details in our systems, ensuring that all information is up-to-date and readily available.
- Verify customer pricing and terms of sale, maintaining customer quotations, summary billing setup, and rebates in our ERP system.
- Communicate effectively with our Sales group to ensure that customer pricing and requirements are understood and correctly input into our Price Offer Management system.
- Input accurate customer order information into SAP, following procedures set forth by the department Manager.
- Coordinate with our plant shipping department to provide order information and set delivery dates on a timely basis, facilitating production planning and scheduling.
- Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customers of shipping details.
- Process returns, credits, and debits in SAP, in accordance with existing procedures.
- Coordinate imported products via the chain order process in SAP, and orders with third-party suppliers through the third-party order process in SAP.
- Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
- Perform other duties as assigned, demonstrating your flexibility and willingness to support the team.
Qualifications and Requirements
To be successful in this role, you will need to possess a High School diploma or GED, combined with 3 to 5 years of prior experience in customer service, accounts payable, or order entry. Experience in export transportation or international business in the industrial chemical market is highly preferred, as is import/export experience. The ideal candidate will have a solid foundation in:
- Solid communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
- Excellent organizational and interpersonal skills, with a proven track record of building strong relationships with customers and internal stakeholders.
- Computer skills and proficiency with automated sales systems, including SAP and Microsoft Office (Word and Excel).
- The ability to input data quickly and accurately, functioning effectively in a fast-paced environment.
- The ability to perform multiple tasks under pressure, analyzing problems with minimum supervision and resolving issues promptly.
- The ability to maintain confidential information at all times, demonstrating discretion and professionalism.
Preferred Qualifications and Skills
In addition to the essential qualifications, the following skills and experience are highly desirable:
- Experience with distribution or manufacturing of products, preferably multiple products, with a strong understanding of logistics and supply chain management.
- SAP experience, with the ability to navigate and utilize the system efficiently.
- Order to Cash experience, with a solid understanding of the entire order fulfillment process.
- Experience with a portfolio of accounts, demonstrating the ability to manage multiple customer relationships effectively.
- Experience in a fast-paced environment, with a proven track record of prioritizing tasks and managing competing demands.
- Multi-tasking abilities, with the capacity to handle multiple tasks and responsibilities simultaneously.
- Interaction with Sales and purchasing teams, with a strong understanding of the sales process and customer requirements.
- Logistics experience, with a solid understanding of transportation management and supply chain optimization.
Career Growth Opportunities and Learning Benefits
As a Customer Service Specialist with our company, you will have access to a range of career growth opportunities and learning benefits, including:
- Comprehensive training programs, designed to develop your skills and knowledge in customer service, sales, and logistics.
- Opportunities for professional development, with a focus on advancing your career within the company.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
- Access to the latest technology and systems, including SAP and other automated sales systems.
- A competitive hourly rate of $25, with opportunities for bonuses and incentives based on performance.
Work Environment and Company Culture
Our company is committed to creating a positive and inclusive work environment, with a focus on teamwork, collaboration, and mutual respect. As a Customer Service Specialist, you will be working in a hybrid schedule, with 2 days in the office and 3 days working from home. This flexible schedule will allow you to balance your work and personal life, while also providing opportunities for collaboration and teamwork with your colleagues. Our company culture is built on the following values:
- A commitment to excellence, with a focus on delivering exceptional customer service and support.
- A passion for innovation, with a willingness to embrace new ideas and technologies.
- A focus on teamwork, with a collaborative and supportive work environment.
- A commitment to diversity and inclusion, with a respect for individual differences and perspectives.
Compensation, Perks, and Benefits
In addition to a competitive hourly rate of $25, our company offers a range of perks and benefits, including:
- A comprehensive benefits package, with medical, dental, and vision coverage.
- A 401(k) retirement plan, with company matching contributions.
- Paid time off, with vacation days, sick leave, and holidays.
- A flexible work schedule, with opportunities for remote work and flexible hours.
- Access to training and development programs, with a focus on career advancement and professional growth.
Conclusion
If you are a motivated and organized individual with a passion for customer service, we invite you to join our dynamic team as a Customer Service Specialist. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this is an exceptional opportunity to advance your career and make a meaningful contribution to our company. Apply now to take the first step towards an exciting and rewarding career with our company!
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