Introduction to arenaflex
Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to join our dynamic team and become an integral part of our mission to provide exceptional customer experiences. As you embark on this new journey, you'll encounter challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Take the leap and advance both your personal and professional life with arenaflex.
Job Overview
We are seeking a highly skilled and enthusiastic Customer Assistance Representative to join our team. As a Customer Assistance Representative, you will collaborate with clients in a respectful, productive, friendly, and professional manner. Your primary goal will be to provide top-notch customer support, ensuring that our clients receive an exceptional experience with arenaflex.
Key Responsibilities
- Welcome clients when they enter the airport or arrive in the ticket area
- Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
- Assist clients with self-service kiosk check-in and bag handling (e.g., printing tickets and receipts)
- Maintain and service kiosk machines (e.g., load paper, clean surfaces)
- Troubleshoot kiosk technology issues to identify the cause of problems or errors
- Communicate with IT about kiosk technology issues that require additional servicing
- Verify that clients' carry-on baggage complies with FAA/arenaflex policies (e.g., size, quantity)
- Check and clear travel documents (e.g., passports, visas) for clients traveling internationally (e.g., using the Timatic database available in the kiosk)
- Assist clients with checked baggage handling (e.g., completing credit card transactions, self-labeling, verifying weight)
- Manage lines in ticket counter areas based on departure times or type of assistance required (e.g., special assistance, to reduce volume of lines or wait time)
- Accept and initiate clients' self-labeled baggage at the activation station
- Physically move baggage in and out of the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage area)
- Assist clients with checking their assistive devices, sporting equipment, and other oversized items (e.g., check adherence to applicable policies)
- Refer clients to customer service specialists when appropriate
- Perform clearance and verification of documents at kiosks
- Assist with the physical movement of non-ambulatory clients as they board, deplane, or otherwise move through the gate and larger terminal area
- Assist unaccompanied minors with boarding, deplaning, or other transportation
- Provide clients with gate information and directions
- Perform paging activities (e.g., to announce forgotten items, to request that clients return to locked bags) (at certain airports)
- Perhaps perform additional related duties as deemed functionally necessary by management consistent with the collective bargaining agreement
- Report to station on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, changing shifts, weekends, and holidays
Essential Qualifications
- Bachelor's degree
- Ability to read, write, fluently speak, and understand the English language
- Bilingual language skills may be required in certain locations
- Valid driver's license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
- Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be authorized to work in the U.S.
Preferred Qualifications
- Working knowledge of Saber or other Passenger Service Systems
- Prior face-to-face customer service experience
- Experience working in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Assistance Representative, you will have access to comprehensive training programs, mentorship, and career advancement opportunities. Our goal is to help you succeed and advance in your career, while also providing you with a supportive and inclusive work environment.
Work Environment and Company Culture
arenaflex values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all employees. Our company culture is built on a foundation of respect, empathy, and open communication. We believe that our employees are our greatest asset, and we are committed to providing a positive and supportive work environment that allows you to thrive.
Compensation, Perks, and Benefits
As a Customer Assistance Representative at arenaflex, you will be eligible for a competitive hourly rate of $18 per hour, as well as a comprehensive benefits package that includes:
- Medical benefits: access to health, dental, prescription, and vision benefits on your first day of employment
- Wellness programs: tools, resources, and support to help you maintain a healthy work-life balance
- 401(k) program: available upon enrollment, with company contributions available after one year of service
- Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Assistance Representative. At arenaflex, we are committed to creating a positive and inclusive work environment that allows our employees to thrive. Don't miss out on this chance to advance your career and be a part of a dynamic and growing company. Apply now and take the first step towards an exciting and rewarding career with arenaflex!
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