Join the Team at Blithequark: Where Customer Service Meets Career Growth
Are you passionate about delivering exceptional customer service and building lasting relationships? Do you have a knack for sales and a desire to make a positive impact on people's financial lives? Look no further than Blithequark, a leading provider of credit union services. We're seeking a talented Customer Service and Sales Representative to join our team in Rexburg, ID, with flexible work options that fit your lifestyle.
About Blithequark and the Credit Union Industry
Blithequark is a dynamic organization dedicated to providing top-notch credit union services to its members. As a leader in the financial services industry, we're committed to fostering a culture of excellence, innovation, and customer satisfaction. Our team members are the backbone of our success, and we're looking for individuals who share our values and are eager to make a difference.
Why Join Blithequark?
At Blithequark, we offer a range of benefits and opportunities that set us apart from other employers. Here are just a few reasons why you might want to consider joining our team:
- Career Advancement and Growth: We're committed to helping our team members grow and develop their skills, with opportunities for advancement and professional growth.
- Flexible Work Options: We offer flexible remote work options, allowing you to work from home or in our hybrid office in Rexburg, ID, depending on your needs and preferences.
- Supportive and Collaborative Work Environment: Our team is dedicated to creating a positive and supportive work environment, where everyone feels valued and respected.
- Make a Positive Impact: As a Customer Service and Sales Representative at Blithequark, you'll have the opportunity to make a positive impact on member satisfaction and financial relationships.
- Ongoing Training and Certification: We provide ongoing training and certification opportunities to help you develop your skills and stay up-to-date with industry developments.
What to Expect: Key Responsibilities
As a Customer Service and Sales Representative at Blithequark, you'll play a critical role in delivering exceptional service to our members. Here are some of the key responsibilities:
- Answer Incoming Phone Calls: Respond to incoming phone calls from members, resolving inquiries and providing quality service.
- Cross-Sell Credit Union Products and Services: Identify opportunities to cross-sell credit union products and services, enhancing member relationships and driving sales.
- Assist and Train Members: Assist and train members in using automated services provided by the credit union, ensuring they're comfortable and confident with our systems.
- Comply with Regulations: Comply with regulations and complete account transaction requests efficiently, maintaining accuracy and attention to detail.
- Train Other Service Center Employees: Train other service center employees as needed, sharing your knowledge and expertise to help our team succeed.
What We Require: Qualifications and Skills
To succeed as a Customer Service and Sales Representative at Blithequark, you'll need:
- Minimum Educational Requirement: A High School Diploma or equivalent.
- Related Experience: One to twelve months of related experience, including call center or branch experience.
- MSR Certification: Must be MSR Certified or complete Certification within 3 months of hire.
- Basic Computer Operating Skills: Basic computer operating skills and intermediate proficiency in Microsoft Office.
- Communication Skills: The ability to communicate patiently and courteously with members, providing exceptional service and support.
How to Stand Out: Preferred Qualifications
If you have the following skills and experience, you'll be highly competitive for this role:
- Previous Experience with Symitar and 10-Key: Previous experience with Symitar and 10-Key is highly valued.
- Typing Speed: Ability to type a minimum of 35 words per minute.
- Familiarity with Credit Union Policies and Procedures: Familiarity with credit union policies and procedures is an asset.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to helping our team members grow and develop their skills. Here are some of the career growth opportunities and learning benefits we offer:
- Professional Development: We provide ongoing training and certification opportunities to help you develop your skills and stay up-to-date with industry developments.
- Mentorship: Our team members are paired with experienced mentors who can provide guidance and support.
- Career Advancement: We offer opportunities for career advancement and growth, both within our organization and in the broader credit union industry.
Work Environment and Company Culture
At Blithequark, we're proud of our positive and supportive work environment. Here are some of the highlights:
- Collaborative Team: Our team is dedicated to creating a positive and supportive work environment, where everyone feels valued and respected.
- Flexible Work Options: We offer flexible remote work options, allowing you to work from home or in our hybrid office in Rexburg, ID, depending on your needs and preferences.
- Employee Recognition: We recognize and reward our team members for their contributions and achievements.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive Salary: A competitive salary range for this role.
- Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage.
- Perks: Additional perks, such as flexible work options, employee recognition programs, and opportunities for professional growth and development.
Conclusion
If you're passionate about delivering exceptional customer service and building lasting relationships, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service and Sales Representative, you'll play a critical role in driving sales and growth, while making a positive impact on member satisfaction and financial relationships. Don't miss out on this chance to join our team and take your career to the next level. Apply Now
Apply Now