At arenaflex, we're revolutionizing the car-buying experience by delivering happiness to our customers on their driveway. As a Customer Service Delivery Advocate, you'll be at the forefront of this movement, providing a seamless and memorable experience to each and every customer. If you're an enthusiastic, energetic, and self-motivated individual with a passion for delivering exceptional customer service, we want to hear from you!
**About arenaflex**
arenaflex is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. We're not just selling cars; we're changing the way people buy them. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. As a brand ambassador at arenaflex, you'll be part of a dynamic team that's passionate about our vision and committed to delivering awesome customer experiences.
**Key Responsibilities**
As a Customer Service Delivery Advocate, you'll have the opportunity to:
* Deliver vehicles straight to customers' doors with our custom car haulers (don't worry – a commercial license is not required to drive the hauler and you will receive ample training)
* Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
* Complete customer paperwork and include thorough notes in our customer tracking system
* Consistently drive safe and maintain a clean driving record in accordance with arenaflex's CMV Driver Qualification policy
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by arenaflex). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by arenaflex)
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by arenaflex)
**Shift Requirements**
The hours for this position are from 11am – 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
**Compensation and Benefits**
* Base compensation of $17/hour
* In addition, we offer quarterly merit increases based on your performance within your first year
* Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
* Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!
**Essential Qualifications and Requirements**
* Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat)
* Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
* Must be able to read, write, speak and understand English
* Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
* Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
* Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
**Preferred Qualifications and Requirements**
* Previous experience in customer-facing roles, preferably in the automotive industry
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Basic computer skills and familiarity with customer tracking systems
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Service Delivery Advocate, you'll have the opportunity to:
* Develop your customer service skills and expertise
* Learn about the automotive industry and stay up-to-date on the latest trends and technologies
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and leadership roles as you grow and develop in your career
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer experiences. As a Customer Service Delivery Advocate, you'll be part of a team that's committed to:
* Providing a safe and inclusive work environment
* Fostering a culture of innovation and creativity
* Encouraging open communication and collaboration
* Recognizing and rewarding outstanding performance and contributions
**Compensation, Perks, and Benefits**
* Competitive base compensation and quarterly merit increases
* Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
* Comprehensive benefits package, including medical, dental, vision, and matching 401k
* Cool perks programs, including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. arenaflex also prohibits harassment of applicants or employees based on any of these protected categories.
**Application and Hiring Process**
To apply for this exciting opportunity, please submit your application through our website. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
Don't miss out on this opportunity to join our dynamic team and be part of a revolution in the automotive industry! Apply today!