Introduction to blithequark
Imagine being part of a team that has been voted best in customer service two years in a row, where you get to engage with hundreds of customers and sellers, and play a critical role in connecting them to the events that excite them. At blithequark, we pride ourselves on creating exceptional experiences from the point of purchase until our customers enter the gates. As a leader in the industry, we are committed to delivering best-in-class customer service, and we are looking for talented individuals to join our Expedited Resolutions Team as a Customer Service Representative.
About the Role
As a Customer Service Representative at blithequark, you will serve as the primary point of contact for high-level customer inquiries via phone, chat, and email. You will be responsible for maintaining excellent customer experience with tone, empathy, confidence, and attention to detail. If you are energized by solving unique issues, sharing your technical expertise, and handling multiple tasks effectively and efficiently, then this role is perfect for you. With a strong focus on empathy, confidence, and professionalism, you will play a critical role in delivering a best-in-class customer experience and connecting our VIP customers to the events that excite them.
Key Responsibilities
- Maintain excellent customer experience with tone, empathy, confidence, and attention to detail
- Develop and present solutions to customer issues efficiently and effectively
- Update internal order notes appropriately and ensure proper procedures are followed during all customer and seller interactions
- Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
- Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience
Role Expectations and Progression
In the first 30, 90, and 180 days, you can expect to:
30 Days:
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers and sellers
- Acclimate to team and company norms, business objectives, and blithequark’s values
- Understand the flow of buyer orders and entry-level call inquiries
- Become familiar with company policies and processes
- Navigate and resolve non-complex calls
- Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety
90 Days:
- Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
- Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts
180 Days:
- Apply methods to execute individual tasks that positively impact the team
- Play an active role in continued learnings to advance skill sets necessary for team goals
- Be competent on industry nuances and company policies
- Manage highly complex, escalated, and high-value contacts without guidance
- Be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities
What You’ll Bring
To be successful in this role, you will need:
- Work experience in customer service in retail or service-related industry
- Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality
- Excellent empathy, confidence, and patience
- Written communication skills with an aptitude for grammar and spelling accuracy
- Capable of multitasking in a fast-paced environment
- Self-reliant and ability to work with minimum supervision
- Research skills to troubleshoot customer issues
- Willing to be flexible in work hours where needed
- Genuine interest in live events, sports, and entertainment
Work Schedule and Benefits
We offer a competitive compensation package, including:
- $40,000 base salary with overtime eligibility, bi-annual bonuses, and annual equity grant
- Any hours worked over 40/week are overtime eligible
- A hybrid work model, with 3 days in the office and 2 days at home
- Flexible PTO, mental health days, floating holidays, and wellness programs to balance personal life and professional responsibilities
- Opportunities to earn additional income through bonus incentives
- 401K matching to save for your future
- The chance to see your favorite live events and performers on us
Why Join blithequark?
At blithequark, we are committed to delivering exceptional customer experiences and creating a positive impact on the lives of our customers and employees. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are passionate about customer service, live events, and sports, and are looking for a challenging and rewarding role, then we encourage you to apply.
Conclusion
Don’t miss this opportunity to join a best-in-class team and deliver exceptional customer experiences at blithequark. Apply now to become a part of our Expedited Resolutions Team as a Customer Service Representative and take the first step towards a rewarding and challenging career. With a strong focus on empathy, confidence, and professionalism, you will play a critical role in connecting our VIP customers to the events that excite them. We look forward to hearing from you!
Apply Now