Imagine being part of a bootstrapped, profitable, and 100% remote team that values autonomy and impact. At blithequark, we're passionate about empowering small scaling businesses to achieve their full potential. Since 2013, we've been developing a cutting-edge CRM that streamlines communication, eliminating the need for manual data entry and complex UI. Our mission is ambitious: to double the productivity of every sales rep. We're now seeking a highly skilled Customer Support Executive to join our team and play a vital role in delivering exceptional service experiences to our customers.
As a Customer Support Executive at blithequark, you'll be responsible for providing top-notch support to our customers, answering their questions, resolving technical issues, and embodying our support philosophy. This role requires a high degree of independence, immediate responsibility, and a strong ability to work autonomously. Your primary focus will be on our support ticket queue, which includes general customer inquiries, system and integration debugging, and technical API support requests. You'll also lead individual projects and initiatives outside of the queue as needed, leveraging your expertise and creativity to drive results.
To succeed in this role, you'll need to be physically based in an ET, CT, MT, or PT time zone, with a high level of proficiency in the English language (both written and verbal). You should have experience working with remote teams from around the world, as well as at least 2 years of experience in a customer-facing support role at a technology company. Familiarity with the SaaS + CRM landscape is essential, and bonus points if you have technical or coding experience, particularly with VoIP, email, network management, APIs, and more.
To excel in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to work collaboratively in a fully distributed environment. You should be highly organized, able to prioritize tasks effectively, and manage your time wisely. Strong problem-solving and analytical skills are essential, as well as a customer-centric approach and a passion for delivering exceptional support experiences.
At blithequark, we're committed to the growth and development of our team members. You'll have access to a range of learning resources, training opportunities, and mentorship programs to help you advance your skills and career. Our team is passionate about knowledge sharing, and you'll be encouraged to attend industry conferences, workshops, and webinars to stay up-to-date with the latest trends and best practices.
Our team is small, collaborative, and fast-paced, with a strong focus on autonomy, freedom, and accountability. We trust our team members to manage their time effectively, communicate thoughtfully, and produce high-quality work. We're a 100% remote company, with team members working from 22+ countries around the world. We believe in asynchronous communication and collaboration, with a focus on deep work and minimal meetings. Our company culture is built around our values, which include building a house you want to live in, practicing transparency and honesty, investing in each other, and striving for greatness.
We offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. These include 5 weeks PTO + Winter Holiday Break, 1 month paid sabbatical every 5 years, paid parental leave, medical, dental, and vision insurance with HSA option, 401k matching, and dependent care FSA. We're committed to creating a sustainable and supportive work environment that allows you to thrive and grow with our team.
If you're a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Executive, you'll play a vital role in delivering exceptional service experiences to our customers, while working in a dynamic and autonomous team environment. Don't miss out on this chance to join our team and contribute to our mission of empowering small scaling businesses to achieve their full potential. Apply now and take the first step towards an exciting and rewarding career at blithequark!
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