Are you a compassionate and dedicated individual looking for a purposeful career that makes a difference in people's lives? Do you thrive in a dynamic environment where no two interactions are the same? Look no further than arenaflex, a leading organization in the patient care industry. We are seeking a highly skilled and empathetic Customer Service Representative to join our Patient Support Department in Duluth, where you will play a vital role in delivering exceptional customer service to our patients.
**About arenaflex**
arenaflex is a pioneering organization that is redefining chronic care management by providing innovative solutions to patients and their loved ones. Our approach is centered around patient-centricity, and we are committed to delivering superior customer service in every interaction. As a Customer Service Representative, you will be at the forefront of our call center operations, handling a wide range of tasks that require attention to detail, strong communication skills, and a passion for problem-solving.
**Responsibilities**
As a Customer Service Representative in our Patient Support Department, you will be responsible for:
* Obtaining and processing authorizations for reorders
* Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation
* Ensuring patients have all required medical documentation to permit billing of services as assigned
* Maximizing patient base through retention efforts and cross-selling via phone
* Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
* Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
* Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures
* Maintaining a high degree of confidentiality always due to access to sensitive information
* Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department
**What We Can Offer You**
* Attractive incentives
* Monday through Friday schedule
* Intimate office environment
* Professional growth opportunities
* Supportive team
* Great benefits
**Qualifications**
* Minimum high school diploma or GED equivalent
* Customer service experience preferred
* Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
* Strong attention to detail, multi-tasking, communication, and organizational skills are essential
* Exceptional phone and email etiquette
* Position may require evening and weekend availability
**Our Values**
At arenaflex, we live by three core values that guide our actions and decisions:
* **Certainty**: We understand that the lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
* **Compassion**: We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
* **Advancement**: We are endlessly looking for ways to progress and become more innovative in all things we do.
**Why Join arenaflex?**
* Be part of a dynamic and patient-centric organization that is making a difference in people's lives
* Enjoy a supportive team environment that encourages growth and development
* Take advantage of professional growth opportunities and career advancement
* Receive great benefits and attractive incentives
* Work in a state-of-the-art facility with the latest technology and tools
**How to Apply**
If you believe you have what it takes to join our team and make a difference in the lives of our patients, submit your application without delay. We are keen to hear from talented candidates like you.
**Equal Employment Opportunity**
arenaflex is an EEO/AA employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from talented individuals from diverse backgrounds and encourage you to apply.