Welcome to blithequark
blithequark is a US-based, fully integrated pharmaceutical company with a rich history of innovation and excellence in product development, manufacturing, and commercial operations. With a fast-growing portfolio of branded pharmaceuticals in the cardiology, women's health, and migraine markets, we are committed to making a positive impact on the lives of our customers and patients. Our state-of-the-art corporate and manufacturing facilities in New Jersey and North Carolina are supported by a team of over 300 dedicated employees who share our passion for quality, integrity, and customer satisfaction.
Job Overview
We are seeking an experienced and highly motivated Customer Service Representative to join our team at blithequark. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, ensuring that all customer needs, questions, and requirements are met in a complete, accurate, and timely manner. You will also work closely with our outside sales team to support departmental success and drive business growth.
Key Responsibilities
- Manage the complete order entry process, including entry of customer purchase orders, review of pricing and delivery dates, and issuance of return material authorizations
- Collaborate with our 3PL partners to ensure on-time delivery of customers' orders and provide timely updates on order status
- Respond to customer inquiries and provide relevant information on product availability, shipping dates, tracking information, and order verification
- Resolve all issues related to purchase orders, track and expedite orders as required, and communicate backorder statuses and reports to customers and sales representatives
- Assist in coordinating activities associated with new product awards, including discounts and committed delivery dates
- Maintain and update customer account information, including pricing and account set-up details, and ensure compliance with departmental procedures
- Handle consumer calls regarding product-related questions and direct customer complaints and reported adverse events in accordance with departmental procedures
- Support the outside sales teams by fulfilling requested actions and serving as a liaison between internal departments and external customers
Performance Expectations
To be successful in this role, you will need to demonstrate:
- Excellent verbal and written communication skills, with a professional phone manner and strong attention to detail
- Ability to prioritize conflicting demands, execute assigned tasks within established schedules, and work independently with minimal supervision
- Strong analytical and problem-solving skills, with the ability to respond to all requests in a timely and professional manner
- Maintain composure and a positive attitude during difficult times, with a strong commitment to adherence to company policies, procedures, rules, and regulations
- Ability to maintain confidentiality and handle sensitive information with discretion
Qualifications and Requirements
We are looking for a highly motivated and experienced customer service professional with:
- A BA/BS degree (or equivalent work experience in a related field)
- 1-2 years of experience in a customer service or sales and marketing environment, with pharmaceutical experience preferred
- Proficiency in MS Office Suite, with SAP experience a plus
- Familiarity with sales and marketing concepts, practices, and procedures, with the ability to problem-solve and prioritize with minimal supervision
- Strong analytical and communication skills, with the ability to adapt to a fast-paced environment and prioritize multiple tasks and responsibilities
What We Offer
At blithequark, we are committed to providing our employees with a supportive and dynamic work environment that fosters growth, development, and success. As a member of our team, you can expect:
- Competitive compensation and benefits package, with opportunities for career advancement and professional growth
- A collaborative and inclusive work environment that values diversity, equity, and inclusion
- Access to cutting-edge training and development programs, with opportunities to enhance your skills and knowledge in the pharmaceutical industry
- A culture of innovation and excellence, with a strong commitment to quality, integrity, and customer satisfaction
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off
Why Join blithequark?
At blithequark, we are passionate about making a positive impact on the lives of our customers and patients. We are committed to innovation, excellence, and customer satisfaction, and we are looking for talented and motivated individuals to join our team. If you are a customer-focused and results-driven professional with a passion for the pharmaceutical industry, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative.
How to Apply
To apply for this role, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Conclusion
At blithequark, we are committed to delivering exceptional customer experiences and making a positive impact on the lives of our customers and patients. We believe that our employees are our greatest asset, and we are looking for talented and motivated individuals to join our team. If you are a customer-focused and results-driven professional with a passion for the pharmaceutical industry, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. Thank you for considering blithequark as your next career destination.
Apply Now