Introduction to blithequark
Imagine being part of a revolutionary movement in the event planning industry, where technology meets innovation to simplify and streamline event booking management. blithequark, a fast-growing, $3M seed-funded B2B SaaS startup, is at the forefront of this change, offering a platform that connects event professionals with venues in real-time. With over 150K hotels on board, including industry giants like Marriott, Hilton, and Hyatt, blithequark is poised for exponential growth, expanding its team and customer base beyond Europe and North America.
Company Culture at blithequark
At blithequark, we value a culture of accountability, ownership, and data-driven decision-making. Our collaborative team environment encourages each member to contribute directly to the company's success, fostering a sense of community and shared goals. As we scale rapidly, we believe in giving our team members the freedom to think creatively, bring fresh ideas to the table, and innovate processes. You'll have the unique opportunity to work closely with our founders and C-Suite, making a real impact on strategic decisions and driving growth.
Benefits of Joining blithequark
We offer a comprehensive benefits package to support your well-being and career advancement, including:
- 100% employee and 50% dependent coverage for vision, health, and dental
- Support for growing families through our maternity leave policy
- A future 401K plan, coming soon
- Quarterly meetups to connect and collaborate with the team in person
- A remote work budget and opportunities for leadership advancement
Job Description: Customer Support Specialist
We're seeking a detail-oriented, people-first Customer Support Specialist to join our growing team. As a critical touchpoint for both planners and hotels, you'll ensure a smooth and successful experience on our platform. This role combines responsive customer support with proactive outreach to hotels, helping them join our platform and respond to active RFPs.
Key Responsibilities:
- Respond to inbound inquiries from planners and hotels via Intercom chat, email, and phone
- Update and improve existing support content and macros to reflect product updates
- Provide feedback to product and customer success teams to improve user experience
- Proactively reach out to hotels that need to join our platform to respond to planner RFPs
- Follow a proven script and onboarding process, adapting when needed
- Track and maintain consistent follow-ups with hotels
- Maintain and update hotel contact information and associate hoteliers with their properties
- Monitor RFP response rates and identify/prioritize overdue RFPs
- Facilitate communication between hotels and planners
- Work with various stakeholders, including hotel staff, sales managers, and planners, while maintaining organization-wide communication standards
Help Center Responsibilities:
- User Feedback Integration: Monitor customer feedback and support inquiries to identify gaps or improvements needed in existing content
- Collaboration: Work with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging
Qualifications and Skills
To succeed in this role, you'll need:
- 1-3+ years of experience in SaaS customer support, ideally in a startup environment
- A self-motivated mindset with a track record of working well independently
- Comfort with being on the phone with customers
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment with the ability to prioritize, multi-task, perform well under pressure, meet deadlines, and work a flexible schedule
- Excitement to work in a startup environment and adapt to changing priorities in a fluid, high-growth environment
- Comfort with working a 12 PM to 9 PM EST shift (negotiable based on time zone)
- A proactive approach beyond owning a customer support process – not an order taker
- Clear, professional communication skills, both written and verbal
- Comfort with learning and utilizing customer support tools, email, and chat messaging
- Process-oriented yet adaptable in a fast-moving environment
- Highly organized and proactive with strong follow-through
- Experience or interest in the events/hospitality industry is a bonus
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to your growth and development. As a Customer Support Specialist, you'll have opportunities to:
- Develop your skills in customer support, communication, and problem-solving
- Work closely with our product and customer success teams to drive user experience improvements
- Contribute to the growth and success of a high-growth startup
- Advance your career through leadership opportunities and professional development
Work Environment and Company Culture Highlights
Our team is passionate about creating a positive, supportive work environment that fosters collaboration, creativity, and growth. You'll enjoy:
- A remote work setup with a budget for equipment and software
- Quarterly meetups to connect with the team in person
- A culture of accountability, ownership, and data-driven decision-making
- Opportunities to contribute to strategic decisions and drive growth
Compensation, Perks, and Benefits
We offer a competitive salary range of $50K-$60K, along with a comprehensive benefits package, including health coverage, maternity leave support, and a future 401K plan. You'll also enjoy a remote work budget, opportunities for leadership advancement, and a dynamic work environment that supports your growth and well-being.
Conclusion
If you're a motivated, people-first individual with a passion for customer support and a drive to succeed in a fast-paced startup environment, we want to hear from you. Join blithequark as a Customer Support Specialist and be part of a revolutionary movement in the event planning industry. Apply now to take the first step in an exciting career journey with a high-growth SaaS company.
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