At arenaflex, we're passionate about creating a safer and more secure world for everyone. As a leading provider of security solutions, we're committed to helping people feel safe and secure in their homes, workplaces, and communities. Our team of dedicated professionals is driven by a shared vision of making a positive impact on people's lives.
We're now seeking an experienced Customer Service Representative to join our team in Connecticut. As a key member of our customer service team, you'll play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the support they need to achieve their goals.
**About arenaflex**
arenaflex is a global leader in security solutions, with over 30 brands, 12,000+ employees, and products sold in 130 countries. We're proud to have been recognized as a recipient of the Gallup Exceptional Workplace Award for the second year in a row, which recognizes our commitment to employee engagement, strengths-based development, and unlocking human potential.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service support to our customers, ensuring that their needs are met and exceeded. You'll work closely with our sales and field operations teams to provide basic product knowledge and support, and will be responsible for reviewing, editing, processing, and verifying the accuracy of service requests from customers.
**Key Responsibilities**
* Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.
* Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data.
* Communicate and work closely with appropriate departmental personnel.
* Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
* Provide back-up support to other group members in the performance of job duties as necessary.
* Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
* Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
* Perform duties and responsibilities as described in the provided systems.
* Perform other related duties in support of the team as assigned by management.
* Work hand in hand with the branches to provide a seamless process for our customers.
**What You Need to Succeed**
* High School Diploma or GED with 1-3 years of experience or equivalent work experience
* Ability to work on Eastern Standard Time
* Proficient computer skills
* Must have a flexible schedule and able to work the on-call shift as needed
* Flexible, cooperative, and proactive
* Able to work independently in a team-oriented environment
* Ability to make decisions and troubleshoot
* Execute tasks in a timely manner and in a remote setting
* Detail-oriented
* SAP knowledge a plus
**Additional Preferred Skills or Qualifications**
* Associate's Degree
* D365 Knowledge
* Five9 Knowledge
**Why Work for arenaflex?**
* arenaflex is a Great Place to Grow your Career if:
+ You're seeking a rewarding opportunity that allows you to truly help others.
+ You're looking for a company that will invest in your professional development.
+ You want a culture that promotes work-life balance.
+ You want to work for an award-winning company that invests in its people.
**What You’ll Get from Us**
* Health, dental and vision insurance coverage, helping you “be safe, be healthy”
* Generous Vacation and Sick Time
* A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
* Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
* Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
* Disability Insurance – Short-Term and Long-Term coverage, paid for by arenaflex, provides income replacement for illness or injury
* Life Insurance – Term life coverage with the option to purchase supplemental coverage
* Tuition Reimbursement
* Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
* Employee Discounts through Perks at Work
* Community involvement and opportunities to give back so you can “serve others, not yourself”
* Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation**
* The expected Base Hourly Range: $15.14-$26.82 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our career site, and don't hesitate to reach out if you require any accommodations or assistance.
**Join our team today and help us make tomorrow’s world a safer place!**