**Job Title:** Experienced Customer Service Representative – Remote Opportunity with arenaflex
**Job Summary:**
Join arenaflex, a leading American pharmaceutical retailer and company, as an Experienced Customer Service Representative in a remote role. As a key member of our team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, handling high-volume calls, and resolving complex issues in a timely and professional manner. If you have a passion for delivering outstanding customer experiences and are looking for a rewarding career opportunity, we encourage you to apply.
**About arenaflex:**
arenaflex is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we have become one of the largest drug store chains in the United States. Our mission is to provide a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more, to our customers.
**Job Details:**
* **Location:** Remote
* **Compensation:** $25/hour
* **Position:** Experienced Customer Service Representative
* **Company:** arenaflex
* **Start Date:** Immediate openings available
* **Work Hours:** 8 hours
* **Salary:** $25/hour
* **Locations:** Orlando, USA
**Key Responsibilities:**
* Utilize arenaflex's remedy information section methods and rules to process new patient enrollment by entering information into the suitable framework.
* Handle patient medicine demands within HIPAA rules and enter top-off orders for handling.
* Investigate to obtain missing solution data, and decipher clinical truncations (SIG codes).
* Settle all information passage-related special cases.
* Handle correspondence to patients (inbound calls, talks, messages) and settle on outbound decisions to prescribers and patients on a case-by-case basis.
* Settle Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for handling as per individual arrangement necessities.
* Settle on phone decisions to back up plans and others to get data, gain abrogate endorsement, or otherwise settle the Outsider Oddballs.
* Provide support to pharmacists, both those in the office and those at different areas.
* Recognize and impart issues to senior-level staff as proper.
**Essential Capabilities:**
* Essential level PC abilities (for instance: fire up and close down PC, use mouse to point and snap, begin and close projects, switch between programs, save records, print reports as well as access data on-line).
* Fundamental Web crawlers abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web search tool, bookmarking a website, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
* Middle of the road level keyboarding abilities (something like 25 WPM, typing by memory, organizing reports).
* Impart really recorded as a hard copy and verbally.
**Preferred Capabilities:**
* No less than 2 year of pharmacy expert involvement with a retail or call focus climate.
* Something like year and a half as a pharmacy expert with a declaration/enlistment by state as conceded by the State board for Drug store or broadly perceived confirmation office.
* Experience giving client assistance to inward and outer clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty.
* Moderate to cutting-edge level keyboarding abilities (somewhere around 35 WPM, typing by memory, designing records).
* Familiarity with Spanish and English.
**About arenaflex Company, and its Benefits:**
arenaflex is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we have become one of the largest drug store chains in the United States. Our mission is to provide a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more, to our customers.
**Benefits:**
arenaflex is known for offering various benefits to their employees. These benefits may vary based on factors such as the employee's position, location, and length of service. Here are some common benefits arenaflex employees can access:
* Health Care Benefits: arenaflex generally offers health care benefits such as medical, dental, and vision insurance to eligible employees. These benefits can help cover medical bills and provide access to necessary health services.
* Prescription Drug Discounts: Because of its focus on pharmaceutical services, arenaflex employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at arenaflex pharmacies.
* Employee Assistance Program (EAP): Many companies, including arenaflex, offer EAPs that provide confidential counseling and support services to employees and their families. These programs can help with a range of work and personal challenges.
* Paid Time Off: arenaflex generally provides paid time off for holidays, vacations, and sick days. The amount of free time can vary based on factors such as job title and seniority.
* Retirement Plans: arenaflex typically offers retirement savings plans, such as 401(K) plans, to help employees save for retirement. Some plans may include matching employer contributions.
* Employee Discounts: Employees often receive discounts on products and services sold in arenaflex stores. This could include discounts on over-the-counter medications, beauty products, and more.
* Professional Development: arenaflex may offer opportunities for professional development and advancement within the company. This could include training programs, skills development initiatives, and the opportunity to move up the corporate ladder.
* Wellness Programs: Because of its focus on health and wellness, arenaflex may offer wellness programs designed to promote employee health. These programs can include fitness challenges, health screenings, and wellness resources.
* Flexible Scheduling - Depending on your specific job role, arenaflex may offer flexible scheduling options to meet different employee needs.
**How to Apply:**
If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this Experienced Customer Service Representative role with arenaflex. Please submit your application through the link below.