Join Our Team: Delivering Exceptional Customer Experiences from the Comfort of Your Home
Qurate Retail Group is a leading player in the video commerce industry, comprising seven renowned retail brands: QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We're dedicated to providing a more human way to shop, leveraging video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. As a Customer Service Representative with our Cornerstone Brands, you'll be an integral part of our mission to deliver inspirations that help customers enjoy, enhance, and celebrate life.
About Cornerstone Brands
Cornerstone Brands is a family of interactive, aspirational home and apparel lifestyle brands, including Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. We operate separate ecommerce sites for each brand, distribute 163 million catalogs annually, and have 22 retail and outlet stores. As a Customer Service Representative, you'll be working with our Cornerstone Brands, providing top-notch support to our customers from the comfort of your own home.
Key Responsibilities
- Handle a high volume of inbound customer inquiries, providing timely and effective solutions to their concerns
- Personalize the customer experience by actively listening to their needs and responding with empathy and professionalism
- Manage customer calls, including confirming refunds, taking payments, placing orders, and analyzing account data
- Navigate multiple systems and screens to resolve customer issues efficiently
- Troubleshoot technical problems and collaborate with IT when necessary
- Work a set schedule, including weekends, holidays, and additional hours as required
- Report to your Customer Service Supervisor and participate in ongoing training and development
Essential Qualifications
- Reside in one of the approved counties in Ohio, Indiana, or Kentucky (listed below)
- Ability to problem-solve and de-escalate unique customer situations while maintaining a high-paced call volume
- Excellent communication skills, with the ability to adapt to various customer styles, peers, and leaders
- Proficiency in navigating multiple systems and screens
- Ability to work in a virtual environment with a set schedule and structured day
- Technical skills, including a self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and a high-speed internet connection
Approved Counties
- Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County
- Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County
- Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County
Preferred Qualifications
- Previous customer service experience, particularly in a call center or retail environment
- Ability to work independently in a home-based setting
- Strong technical skills, including proficiency in Microsoft Windows and the ability to troubleshoot technical issues
- Flexibility to work varying shifts, including weekends and holidays
What We Offer
As a Customer Service Representative with Qurate Retail Group, you'll enjoy a comprehensive Total Rewards package, including:
- Competitive compensation, with a starting rate of $15.00/hour
- Shift differentials, including $1.00/hour additional for hours worked between 6pm-6am and $1.00/hour for every hour worked on weekends
- Health care benefits starting on day 1
- 401(k) plan and other retirement savings options
- Paid time off, including vacation, sick leave, and holidays
- Tuition reimbursement and ongoing training and development opportunities
- Employee assistance program, parental leave, and paid volunteer hours
- Company discounts and other perks
Training and Development
Our six-week paid training program is designed to equip you with the skills and knowledge needed to succeed as a Customer Service Representative. You'll receive comprehensive training on our systems, processes, and products, as well as ongoing coaching and feedback to ensure your continued growth and development.
System Requirements
To ensure a seamless customer experience, we require our Work at Home Team Members to maintain the necessary system requirements, including:
- A self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- A headset compatible with Cornerstone Brands specifications (we reimburse $75 for headset)
- A high-speed internet connection (satellite, broadband, wireless, or dial-up services are not supported)
Career Growth Opportunities
At Qurate Retail Group, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have opportunities for advancement and upward mobility across our family of brands, as well as access to ongoing training and development programs.
Company Culture
We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone can thrive. Our culture is built on a foundation of empathy, bravery, and a commitment to doing what's right. We believe in fostering a collaborative and supportive work environment that encourages creativity, innovation, and growth.
Why Join Us?
If you're passionate about delivering exceptional customer experiences, working in a fast-paced and dynamic environment, and being part of a team that's committed to making a difference, we want to hear from you! Apply today to join our team as a Customer Service Representative and discover a career that's full of opportunities for growth, development, and success.
Equal Employment Opportunity
Qurate Retail Group is an equal opportunity employer, committed to a barrier-free employment process. If you need reasonable accommodations or support throughout the application process, please contact us for assistance.
Join us as we enrich life's everyday moments – including yours. Apply today and become part of a team that's dedicated to delivering exceptional customer experiences and making a positive impact on the world around us.
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