Introduction to Labcorp and Our Mission
At Labcorp, we are driven by a passion to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a global leader in healthcare, we are committed to helping solve some of the world's biggest health challenges. Our team is inspired to discover more, develop new skills, and pursue career-building opportunities that make a real difference in people's lives. If you are looking for a career where you can learn, grow, and make a positive impact, then Labcorp is the place for you!
About the Role
We are seeking an experienced and passionate Customer Service Support Representative to join our Patient Billing Customer Service team within the Revenue Cycle Management Division. As a valued member of our team, you will play a critical role in delivering exemplary customer experiences through innovation and continuous improvement. If you are a customer-focused individual who is looking for a challenging and rewarding role, then this could be the perfect opportunity for you.
Key Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and support.
- Initiate payment plans for patients with outstanding balances, ensuring that all interactions are handled with empathy and professionalism.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a commitment to finding solutions and resolving issues efficiently.
- Maintain performance goals, consistently meeting or exceeding targets and demonstrating a strong work ethic and dedication to excellence.
- Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt to new systems and procedures.
Essential Qualifications
- High School Diploma or equivalent required, demonstrating a foundation in education and a commitment to learning.
- Minimum 1+ year of work experience required, preferably in a customer-facing role or a related field such as medical billing, insurance claims, or call center operations.
- Previous work in a fast-paced environment with high volume calls and multiple computer windows open is highly desirable, demonstrating an ability to work efficiently and effectively in a dynamic setting.
- Previous interaction and communication with patients regarding medical information is strongly preferred, demonstrating a commitment to patient care and a willingness to work in a healthcare-related field.
Preferred Qualifications
- Previous experience in medical billing, customer service, insurance claims, or a related field, demonstrating a strong understanding of healthcare operations and a commitment to delivering exceptional customer service.
- Proficiency in navigating multiple computer screens and applications, demonstrating an ability to work efficiently and effectively in a technology-driven environment.
- Alpha-Numeric data entry proficiency, demonstrating attention to detail and a commitment to accuracy.
- Excellent communication skills, demonstrating an ability to communicate effectively with patients, colleagues, and other stakeholders.
Skills and Competencies
- Ability to work and learn in a fast-paced environment, demonstrating a commitment to adaptability and a willingness to learn.
- Attention to detail, demonstrating a commitment to accuracy and a focus on delivering high-quality results.
- Perform successfully in a team environment, demonstrating a commitment to collaboration and a willingness to work with others to achieve common goals.
- Excellent organization skills, demonstrating an ability to prioritize tasks, manage time effectively, and maintain a high level of productivity.
- Proficiency navigating multiple computer screens and applications, demonstrating an ability to work efficiently and effectively in a technology-driven environment.
Career Growth Opportunities and Learning Benefits
At Labcorp, we are committed to helping our employees grow and develop in their careers. As a Customer Service Support Representative, you will have access to a range of training and development opportunities, including:
- A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role.
- Ongoing coaching and feedback, designed to help you continue to grow and develop in your career.
- Opportunities for advancement, including promotions and lateral moves, designed to help you achieve your career goals.
- A range of benefits and incentives, including quarterly variable bonus potential, generous paid time off, and a range of insurance options, designed to help you achieve a healthy work-life balance.
Work Environment and Company Culture
At Labcorp, we are proud of our company culture and the values that drive our business. As a Customer Service Support Representative, you will be working in a fast-paced and dynamic environment, with a team of dedicated and passionate professionals who are committed to delivering exceptional customer service. Our company culture is built on a foundation of:
- Respect, demonstrating a commitment to treating all employees, customers, and stakeholders with dignity and respect.
- Integrity, demonstrating a commitment to honesty, transparency, and ethics in all our interactions.
- Collaboration, demonstrating a commitment to working together to achieve common goals and deliver exceptional results.
- Innovation, demonstrating a commitment to continuous improvement and a willingness to embrace new ideas and technologies.
Compensation, Perks, and Benefits
As a Customer Service Support Representative at Labcorp, you will be eligible for a range of benefits and incentives, including:
- A competitive salary, with a pay range of $15.25-16.00 or State/Local minimum wage, if higher.
- Quarterly variable bonus potential, designed to recognize and reward your contributions to the business.
- Generous paid time off, designed to help you achieve a healthy work-life balance.
- A range of insurance options, including medical, vision, and dental insurance, designed to help you protect your health and well-being.
- Flexible spending accounts, designed to help you manage your finances and achieve your goals.
- 401k and employee stock purchase plans, designed to help you plan for your future and achieve your long-term goals.
- No charge lab testing, designed to help you protect your health and well-being.
- Fitness reimbursement program, designed to help you achieve a healthy work-life balance and prioritize your well-being.
Conclusion
If you are a customer-focused individual who is looking for a challenging and rewarding role, then this could be the perfect opportunity for you. As a Customer Service Support Representative at Labcorp, you will have the chance to make a real difference in people's lives, while also developing your skills and advancing your career. Don't hesitate to apply - submit your application today and take the first step towards a rewarding and challenging career with Labcorp!
Remember, we value a great attitude and a willingness to learn above all. If you don't meet every single requirement, don't worry - we encourage you to apply anyway. We are committed to diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
For more information about how we collect and store your personal data, please see our Privacy Statement. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
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