Introduction to ADTRAV Travel Management
Imagine being part of a renowned travel management company with over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. ADTRAV Travel Management, founded in 1977, has established itself as one of the top business travel management companies in the country, with a history of steady growth and a commitment to excellence. We are now seeking a highly skilled and dedicated Corporate Travel Consultant to join our team, working remotely in an after-hours/overnight capacity.
Job Overview
As a Corporate Travel Consultant – After Hours/Overnight, you will be responsible for all aspects of travel management for our clients, including conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. You will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system. This is a full-time, after-hours position, with a need for a person to fill the overnight shift, working varying schedules that include three shifts during the week between 7pm-7am CT and two shifts on the weekend, either during the day or during the evening/overnight.
Key Responsibilities
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
- Maintain sufficient account knowledge to assist clients without delay.
- Check queues daily to ensure accuracy and that all issued tickets are complete.
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
- Provide travel expertise to clients.
- Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
- Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
- Provide excellent customer service in every interaction with travelers, showing empathy and being able to identify and solve traveler issues.
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
- Become knowledgeable in ADTRAV's industry and customer base.
- Participate in ongoing training to continuously build knowledge and skills in the industry.
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
- Adhere to company policies and procedures.
- Other duties as assigned.
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent.
- At least 2 years of experience booking domestic and international travel; complex international experience is a plus.
- Experience using a GDS System; Sabre is required, and Amadeus is a plus.
- Highly knowledgeable of city, airline, hotel, and car rental codes.
- Knowledgeable of government travel requirements, visas, and passports.
- Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement.
- Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
- Ability to consistently deliver excellent customer service, internally and externally.
- Experience with Microsoft Office suite (Outlook, Word, Excel).
- Excellent English written and verbal communication skills.
- Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
- Strong attention to detail with emphasis on accuracy and quality.
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
- Strong organizational and problem-solving abilities.
- Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
- Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
- Ability to work remotely and meet the company home-office requirements.
- Able to sit and work at a computer for extended periods of time, without leaving the work area.
- Able to maintain confidentiality of company and client information.
- Able to work a schedule that is evening, night, overnight, and weekends; the after-hours schedule falls between 7pm-7am CT.
- Able to obtain security clearance as required to work on high-level security accounts.
- Able to successfully pass a credit, criminal, and/or employment reference background check.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience working in a similar role or industry.
- Additional certifications or training in travel management or a related field.
- Experience with other GDS systems or travel management software.
- Knowledge of other languages, in addition to English.
- Previous experience working in a remote or home-based environment.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Communication skills: excellent written and verbal communication skills, with the ability to communicate effectively with clients, colleagues, and other stakeholders.
- Problem-solving skills: ability to analyze problems, identify solutions, and implement effective solutions.
- Time management skills: ability to manage multiple priorities, meet deadlines, and work efficiently in a fast-paced environment.
- Attention to detail: strong attention to detail, with an emphasis on accuracy and quality.
- Technical skills: proficiency in Microsoft Office, Sabre, and other travel management software.
- Customer service skills: ability to provide excellent customer service, with a focus on meeting the needs of clients and exceeding their expectations.
Career Growth Opportunities and Learning Benefits
At ADTRAV, we are committed to the growth and development of our employees. As a Corporate Travel Consultant – After Hours/Overnight, you will have access to ongoing training and development opportunities, including:
- Comprehensive training program, covering all aspects of travel management and our systems.
- Ongoing coaching and mentoring, to help you develop your skills and knowledge.
- Opportunities for career advancement, within the company.
- Access to industry events, conferences, and training sessions.
- A supportive and collaborative work environment, with a focus on teamwork and knowledge-sharing.
Work Environment and Company Culture
At ADTRAV, we pride ourselves on our positive and supportive company culture. As a Corporate Travel Consultant – After Hours/Overnight, you will be working remotely, but you will still be part of a dynamic and collaborative team. Our company culture is built on the following values:
- Integrity: we operate with honesty, transparency, and ethics in all our interactions.
- Respect: we treat our clients, colleagues, and partners with respect and dignity.
- Excellence: we strive for excellence in everything we do, from the service we provide to our clients to the way we work together as a team.
- Innovation: we encourage creativity, innovation, and continuous improvement.
- Teamwork: we work together as a team, supporting each other and sharing knowledge and expertise.
Compensation, Perks, and Benefits
As a Corporate Travel Consultant – After Hours/Overnight, you will be eligible for a competitive salary, as well as a range of perks and benefits, including:
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan, with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career advancement and professional growth.
- Access to industry events, conferences, and training sessions.
- A supportive and collaborative work environment, with a focus on teamwork and knowledge-sharing.
Conclusion
If you are a motivated and experienced travel professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. As a Corporate Travel Consultant – After Hours/Overnight, you will be part of a dynamic and supportive team, working with a renowned travel management company. You will have the opportunity to develop your skills and knowledge, while providing excellent service to our clients and contributing to the success of our company. Don’t miss out on this opportunity to join our team and take your career to the next level. Apply today!
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