Introduction to a Meaningful Career Opportunity
Imagine being part of a vibrant community that values its people above all else, where every day is an opportunity to make a meaningful impact. At Delta Air Lines, we are committed to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork in everything we do. Our Human Resources team is the backbone of our organization, ensuring that our employees and alumni have the support they need to thrive. We are now seeking an experienced and skilled Human Resources Coordinator to join our Ask HR Employee and Alumni Services Support team, where you will play a crucial role in delivering exceptional service and driving business success.
Job Overview and Key Responsibilities
In this dynamic role, you will be responsible for supporting HR inquiries initiated by employees, retirees, and business partners, utilizing your strong problem-solving abilities and excellent communication skills to provide timely and accurate responses. Your key responsibilities will include:
- Collaborating closely with Ask HR team members, leadership, employees, and retirees to ensure seamless communication and issue resolution.
- Actively working in the ServiceNow technology platform to receive and respond to employee questions, requests, and issues, utilizing your critical thinking attributes to ensure thorough understanding and accurate resolution.
- Continuously seeking to expand your business knowledge across HR functions and divisions, staying up-to-date on the latest policies, procedures, and best practices.
- Participating in frequent team meetings to gather updates, address questions, and escalate issues or themes for leadership consideration, ensuring that your voice is heard and your contributions are valued.
- Coordinating with Ask HR Leaders, HR Function Leaders, and Subject Matter Experts (SMEs) to effectively escalate issues and resolve questions or concerns promptly, in alignment with our Service Level Agreement.
- Providing support to the overall Employee and Alumni Services team on special projects and initiatives, leveraging your skills and expertise to drive business results and improve processes.
Benefits and Perks to Help You Thrive
At Delta, we believe that our people are our greatest asset, and we are committed to providing a comprehensive range of benefits and perks to support your well-being, growth, and success. These include:
- Competitive salary, industry-leading profit sharing program, and performance incentives to recognize and reward your contributions.
- 401(k) with generous company contributions up to 9%, helping you plan for your future and achieve your long-term financial goals.
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave, ensuring that you have the time and flexibility to recharge and pursue your passions.
- Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits, providing you with peace of mind and protection for you and your loved ones.
- Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages, recognizing the importance of family and work-life balance.
- Holistic Wellbeing programs to support your physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health, helping you thrive in all aspects of your life.
- Domestic and International space-available flight privileges for employees and eligible family members, allowing you to explore the world and experience new cultures.
- Career development programs to help you achieve your long-term career goals, including training, mentoring, and opportunities for advancement, ensuring that you have the skills and knowledge to succeed in your role and beyond.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint, providing you with opportunities to make a positive impact and contribute to a better future.
- Business Resource Groups created to connect employees with common interests, promote inclusion, provide perspective, and help implement strategies, fostering a sense of community and belonging.
- Recognition rewards and awards through the platform Unstoppable Together, celebrating your achievements and recognizing your contributions to our shared success.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare, helping you save money and enjoy exclusive perks.
What You Need to Succeed
To be successful in this role, you will need:
- A Bachelor's degree in Business, Human Resources, Communications, or a related field, or equivalent experience, providing you with a solid foundation in the principles and practices of HR.
- A minimum of three years of experience in Human Resources, customer service, operations, or service delivery center, demonstrating your ability to work in a fast-paced environment and provide exceptional service.
- Strong problem-solving abilities, with the capability to interpret policy and procedures independently, ensuring that you can navigate complex issues and provide accurate solutions.
- Flexibility to work extended hours and select weekends as necessary to meet quotas and accommodate fluctuating business needs, demonstrating your commitment to delivering results and supporting the team.
- Excellent communication and written skills, with a passion to empathize with employees, ensuring that you can provide timely and effective support to our employees and alumni.
- Proficiency in MS Office and general computer navigation, providing you with the technical skills to work efficiently and effectively in our systems.
- Experience working in a fast-paced, multinational company is a plus, demonstrating your ability to thrive in a dynamic and diverse environment.
- A high school diploma, GED, or high school equivalency, and authorization to work in the United States, ensuring that you meet the basic qualifications for the role.
What Will Give You a Competitive Edge
To stand out as a candidate, you will need:
- A strong ability to use resources to come up with creative solutions to problems, demonstrating your innovative thinking and resourcefulness.
- The ability to work effectively in an autonomous work environment, showing that you are self-motivated and able to work independently with minimal supervision.
- Experience with ServiceNow or similar system and case management utilizing a Tiered escalation model, providing you with a strong foundation in the technical aspects of the role.
Career Growth Opportunities and Learning Benefits
At Delta, we are committed to helping our employees grow and develop in their careers. As a Human Resources Coordinator, you will have access to a range of training and development opportunities, including:
- On-the-job training and mentoring, providing you with the skills and knowledge to succeed in your role.
- Formal training programs, including workshops and seminars, helping you develop your skills and stay up-to-date on the latest trends and best practices.
- Opportunities for advancement, including promotions and lateral moves, allowing you to grow and develop in your career.
- A comprehensive performance management system, providing you with regular feedback and coaching to help you achieve your goals and develop your skills.
Work Environment and Company Culture
At Delta, we pride ourselves on our vibrant and inclusive company culture, where every employee is valued and respected. Our work environment is dynamic and fast-paced, with a focus on collaboration, innovation, and teamwork. As a Human Resources Coordinator, you will be part of a close-knit team that is passionate about delivering exceptional service and supporting the success of our employees and alumni.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including a range of perks and benefits that are designed to support your well-being, growth, and success. From comprehensive health benefits to opportunities for career development and advancement, we are committed to providing a rewarding and supportive work environment that allows you to thrive.
Conclusion
If you are a motivated and skilled Human Resources professional who is passionate about delivering exceptional service and supporting the success of others, we encourage you to apply for this exciting opportunity. As a Human Resources Coordinator at Delta, you will be part of a dynamic and inclusive team that is dedicated to making a positive impact and driving business success. Don't miss out on this chance to join our team and take your career to new heights. Apply now and take the first step towards a rewarding and challenging new role.
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