At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a Customer Service/Sales Representative, you'll play a vital role in ensuring customer satisfaction, building strong relationships, and driving revenue growth. If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading industrial supply company, dedicated to providing high-quality products and services to our customers. With a rich history spanning over 40 years, we've built a reputation for excellence, reliability, and customer-centricity. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that's inclusive, supportive, and empowering.
**Job Description**
As a Customer Service/Sales Representative at arenaflex, you'll be responsible for providing exceptional customer service, driving sales growth, and building strong relationships with our clients. This is a hybrid role, offering the flexibility to work from home and our remote office, allowing you to balance your work and personal life.
**Key Responsibilities**
* Manage and assign emails, ensuring timely and efficient communication with customers and vendors
* Process invoices from suppliers, deliver customer invoices, and receive payments from customers
* Enter tracking numbers into our ERP and eCommerce websites, ensuring accurate and up-to-date information
* Manage high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
* Process orders with vendors and confirm order acknowledgments, keeping track of backorders and following up with vendors and customers with ship dates
* Prepare and reconcile monthly payments to vendors, keeping track of past-due invoices
* Maintain confidential financial documentation, requiring minimal supervision to complete work and meet deadlines
**Essential Qualifications**
* 3 years of experience in e-commerce, support, and sales
* Excellent verbal, written, and typing skills
* Highly detail-oriented, with a proactive work ethic and communication
* High-level organizational skills, with a friendly and patient demeanor in a fast-paced environment
* Proficient in Microsoft Office, with experience in eCommerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation
**Preferred Qualifications**
* Experience working in a similar role, with a proven track record of success
* Familiarity with our ERP and eCommerce systems
* Strong analytical and problem-solving skills
* Ability to work in a team environment, with a collaborative and supportive attitude
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Proficient in Microsoft Office, with experience in eCommerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Regular performance reviews and feedback
* Opportunities for career advancement and professional growth
* Access to industry-leading training and development programs
**Work Environment and Company Culture**
We're proud of our inclusive and supportive work environment, where everyone is valued and respected. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Open communication and transparency
* Respect and empathy for all employees
* A commitment to excellence and customer satisfaction
**Compensation, Perks, and Benefits**
We offer a competitive salary, ranging from $22 to $24 per hour, depending on experience. In addition, we offer:
* Two weeks of paid time off, plus all major holidays
* One-hour paid lunch
* Annual raises and bonuses
* Health insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home
* Equipment provided
**How to Apply**
If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can become a vital part of our success story!