Introduction to Disney and Our Mission
At Disney, we are dedicated to creating magical experiences for our customers and fans around the world. As a leader in the entertainment industry, we are committed to innovation, creativity, and excellence in everything we do. Our mission is to entertain, inform, and inspire people of all ages through our diverse range of media, entertainment, and consumer products. We are now seeking a highly motivated and customer-focused individual to join our team as a Disney Remote Customer Service Representative – Entry Level, working from the comfort of your own home.
Job Overview
In this exciting role, you will be part of our dynamic Sales Planning team, working closely with our Sales and Revenue Management teams to deliver exceptional customer service and support to our clients. As a key member of our team, you will be responsible for managing a dedicated book of business, handling the RFP process from proposal generation to contract execution, and providing expert planning and topic expertise to our clients. If you are a team player with a passion for learning and growing in a fast-paced environment, we encourage you to apply for this fantastic opportunity.
Key Responsibilities
- Partner with Sales and Revenue Management teams to implement packaging and pricing strategies, as defined by Revenue Management ratecards and guidelines
- Manage day-to-day maintenance of active contracts and assemble media plans for Upfront and Scatter deals
- Maintain the pipeline in collaboration with your Sales team
- Execute budget adjustments, including incremental spend, optimizations, makegoods, and cancellations
- Provide record and planning topic expertise on advertisers' specific preferences
- Collaborate with internal and external teams to meet client needs and achieve internal objectives
- Analyze campaign delivery and assign make-good inventory
- Partner closely with Account Management to execute campaigns, maximize delivery against contracted objectives, and address client reporting needs
- Negotiate directly with agency contacts to address RFP expectations and ad-hoc requests
- Manage multiple priorities independently and effectively across numerous internal stakeholders and books of business
Essential Qualifications
To be successful in this role, you will need:
- 2+ years of professional experience; media sales planning and/or buying experience strongly preferred
- A passion for working in a collaborative Sales Outreach team environment
- A positive attitude and approach while handling daily tasks
- A ability to effectively problem-solve and multitask
- Strong attention to detail and effective organizational skills
- Excellent verbal and written communication skills
- Embodies an eager-to-learn mentality with a drive to take on new responsibilities
- Experience working across Microsoft Suite, with proficiency in Excel and PowerPoint required
- Knowledge of media math and terminology is desirable
- Familiarity with sales systems
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in a remote or virtual team environment
- Knowledge of Disney brands and products
- Experience with customer relationship management (CRM) software
- Certification in sales or customer service
Skills and Competencies
To excel in this role, you will need to demonstrate the following skills and competencies:
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Excellent problem-solving and analytical skills
- Strong attention to detail and organizational skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Knowledge of sales principles and practices
- Ability to work in a fast-paced environment and adapt to changing priorities
Career Growth Opportunities and Learning Benefits
At Disney, we are committed to the growth and development of our employees. As a Disney Remote Customer Service Representative – Entry Level, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program
- Ongoing training and development opportunities
- Coaching and mentoring from experienced professionals
- Opportunities for career advancement and professional growth
- Access to a range of employee benefits and perks
Work Environment and Company Culture
At Disney, we pride ourselves on our dynamic and inclusive company culture. As a remote employee, you will be part of a virtual team that values collaboration, creativity, and innovation. Our company culture is built on the following values:
- Respect and inclusivity
- Integrity and accountability
- Creativity and innovation
- Teamwork and collaboration
- Excellence and quality
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Annual salary range: $71,300 - $89,100
- Bonus and/or long-term incentive units
- Comprehensive medical, financial, and other benefits
- Access to exclusive employee perks and discounts
- Opportunities for career advancement and professional growth
Conclusion
If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Disney Remote Customer Service Representative – Entry Level, you will be part of a dynamic team that values collaboration, creativity, and innovation. Don't miss out on this chance to join our team and start your career with Disney. Apply now and take the first step towards a rewarding new role!
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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