At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are driven by innovation, creativity, and impact, and we believe that listening is where learning begins. As a leader in the telecommunications industry, we are committed to delivering exceptional customer experiences and building trust in our communities. Our team is a community of people who anticipate, lead, and believe in the power of connection. If you are passionate about technology, customer service, and making a difference, we invite you to join our team as a Fiber Customer Support Analyst.
In this exciting role, you will be part of a tech support team in a call center, providing exceptional technical support and customer service to our Fios customers. You will troubleshoot issues in hardware, software, applications, networks, or devices and answer customer tech questions. Your goal will be to deliver outstanding customer experiences, resolve issues efficiently, and ensure that our customers are connected to the digital world. If you thrive in fast-paced environments, enjoy helping others, and are passionate about technology, this role is perfect for you.
To succeed in this role, you will need to have a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. A related Associate Degree or 2+ years of relevant experience is preferred, and technical support call center experience is a plus.
To excel in this role, you will need to possess strong technical skills, excellent communication and customer service skills, and the ability to work in a fast-paced environment. You should be able to analyze problems, think critically, and resolve issues efficiently. Additionally, you should be able to work independently and as part of a team, and be flexible and adaptable in a changing environment.
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Fiber Customer Support Analyst, you will have access to training and development programs, mentorship opportunities, and career advancement possibilities. You will be able to develop your technical skills, enhance your customer service skills, and learn about the latest technologies and trends in the industry.
At blithequark, we are proud of our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences and are committed to diversity and inclusion. Our team is a community of people who anticipate, lead, and believe in the power of connection. As a Fiber Customer Support Analyst, you will be working from home with occasional in-person trainings and meetings, and you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
At blithequark, we offer a competitive compensation package, including a salary range of $670.00 to $1,774.50 weekly, depending on your location and confirmed job-related skills and experience. We also offer a range of perks and benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. As a Fiber Customer Support Analyst, you will be eligible for our award-winning total rewards package, which is designed to help you move forward in your career and in areas of your life outside of blithequark.
If you are passionate about technology, customer service, and making a difference, we invite you to join our team as a Fiber Customer Support Analyst at blithequark. As a member of our team, you will have the opportunity to deliver exceptional customer experiences, develop your technical skills, and grow in your career. You will be part of a dynamic team that is passionate about connection and committed to diversity and inclusion. Apply now to join our team and start your journey with blithequark!
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