Join the blithequark Team: Where Customer Experience Meets Innovation
blithequark is a forward-thinking global organization that has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a diverse team of over 440,000 game-changers from 70+ countries, united by our passion for delivering exceptional customer experiences and tech-powered innovation. We're now looking for talented individuals to join our team as Technical Support / Customer Service Representatives, working from the comfort of their own homes.
A NEW CAREER PATH WITH ENDLESS POSSIBILITIES
As a Technical Support / Customer Service Representative at blithequark, you'll embark on a rewarding career journey, working with some of the world's best-known brands. You'll provide top-notch customer service support, resolving routine problems and questions regarding our clients' products and services. This is a unique opportunity to reimagine your career, develop new skills, and build lasting relationships with colleagues and customers alike.
KEY RESPONSIBILITIES
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
YOUR QUALIFICATIONS
To excel in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
CAREER GROWTH AND PERSONAL DEVELOPMENT
At blithequark, we believe in nurturing our people's growth and well-being. That's why we offer:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
COMPANY CULTURE AND VALUES
At blithequark, we're proud of our inclusive culture and commitment to diversity. We:
- Champion our people, investing in their growth and well-being
- Foster a workplace free from unlawful discrimination and harassment
- Comply with all fair employment practices laws
- Provide equal opportunities for all employees and applicants
WORK ENVIRONMENT AND BENEFITS
As a remote Technical Support / Customer Service Representative at blithequark, you can expect:
- A flexible, work-from-home arrangement
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- A 401K plan with company match
- Employee assistance program (EAP) support
HOW TO APPLY
If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, apply today to join the blithequark team! We can't wait to welcome you to our community of game-changers.
Don't miss this chance to reimagine your career and join a forward-thinking organization that prioritizes people and innovation. Apply now and start your journey with blithequark!
Apply Now