Introduction to American Airlines and Our Mission
Are you ready to explore a world of possibilities, both at work and during your downtime? Join our American Airlines family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on this new journey, you'll handle challenges with flexibility and finesse, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jump ahead!
Why You'll Love This Job
This position is a member of the Data Technology Group within the Information Technology Division. As an IT Technician, you will be responsible for assisting employees in all aspects of end-user computing, which includes software/hardware installs, upgrades, and general maintenance of PC desktop/laptop systems and peripherals. You will be the go-to person for resolving technical issues, providing top-notch support, and ensuring seamless operations.
Key Responsibilities
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals
- Answers customer service issues raised from the Helpdesk
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnoses and resolves requests using remote tools
- Investigates and collaborates with other departments to assist with system-related issues
- Documents customer interactions in incident management system including asset management
- Recovers data from hard disk drives or performs data migration
- Supports remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations
- Installs and configures local and network-based printers
- Performs security support
- Works various shifts, holidays, on-call, and travel as required
- Follows management direction, adhering to IT policy and procedure
- Performs other duties as assigned
Essential Qualifications
To be successful in this role, you will need:
- Minimum of an Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience/training
- At least 2 years of hands-on IT work experience supporting and resolving various PC desktop software and hardware issues
- Firsthand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications
While not required, the following qualifications are preferred:
- A+ certification
- MCSE/MCP is a plus
- Prior IT infrastructure experience in an airline/airport environment
Skills, Licenses, and Certificates
To excel in this role, you should possess:
- General knowledge of all Windows-based operating systems, including Windows 10
- Knowledge of workflow and labeling systems
- Understanding of VPN connectivity and ability to troubleshoot issues
- Ability to work independently and act in a collaborative, team-based environment
- Must be able to lift at least 50 lbs
What You'll Get
At American Airlines, we offer a comprehensive benefits package, including:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one
- Wellness programs: tools, resources, and support to help you be your best self
- 401(k) program: available upon enrollment, with employer contributions available after one year
- Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Be Yourself at American
From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and investors, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the needs of our diverse world.
Conclusion
Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world running smoothly? Join our team and be yourself at American. Apply now to take the first step towards an exciting and rewarding career with American Airlines!
Apply Now