Introduction to Our Company and the Industry
We are a leading provider of innovative solutions in the utilities industry, dedicated to delivering exceptional customer experiences through cutting-edge technology. Our company is built on a foundation of excellence, with a strong commitment to fostering a culture of innovation, collaboration, and growth. As we continue to expand our team, we are seeking an experienced Oracle CC&B (Customer Care & Billing) Functional Lead to join our ranks. This is an exciting opportunity for a skilled professional to take on a challenging role, working remotely and contributing to the success of our organization.
Job Summary
We are looking for a highly skilled and experienced Oracle CC&B Functional Lead to join our team. The ideal candidate will have a strong background in Oracle CC&B, with a deep understanding of the application and its various modules, including Billing, Rates, Budget & Payment Plans, Payments, Adjustments, Financial Transactions, Device Management, Meter reads, Field Works, Credit and Collections. The successful candidate will have a proven track record of driving success in functional and testing roles, with a strong expertise in Oracle Customer Care and Billing (CC&B) application, including 3rd party app integration.
Key Responsibilities
- Provide functional leadership and expertise in Oracle CC&B, ensuring the successful implementation and maintenance of the application
- Collaborate with cross-functional teams to design, develop, and test solutions, ensuring alignment with business requirements and industry best practices
- Develop and execute comprehensive testing strategies, including test planning, test design, test execution, defect management, and reporting
- Utilize automation testing knowledge to streamline testing processes and improve efficiency
- Provide hands-on testing experience in Oracle CC&B, ensuring the identification and resolution of defects and issues
- Work closely with stakeholders to understand business requirements and provide functional expertise to ensure the successful delivery of projects
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement in our solutions
Essential Qualifications
- 10+ years of functional and testing experience in Oracle CC&B (Customer Care and Billing)
- Strong functional knowledge of CC&B, including modules such as Billing, Rates, Budget & Payment Plans, Payments, Adjustments, Financial Transactions, Device Management, Meter reads, Field Works, Credit and Collections
- Experience in the utilities industry, with a deep understanding of Energy, Gas, and Services domain
- Strong expertise in Oracle Customer Care and Billing (CC&B) application, including 3rd party app integration
- Experience in CC&B upgrades and configuration and support of Oracle Customer Care and Billing system
- Strong knowledge of STLC processes, including Test Strategizing, Test Design, Execution, Defect Management, tracking, and reporting
- Good communication and customer interaction skills, with the ability to work effectively with stakeholders and team members
Preferred Qualifications
- Experience with automation testing tools and technologies
- Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop creative solutions
- Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment
- Strong leadership and mentoring skills, with the ability to guide and support team members
- Experience with agile methodologies and version control systems
Skills and Competencies
To be successful in this role, you will need to possess a range of skills and competencies, including:
- Technical skills: Oracle CC&B, SQL, automation testing tools and technologies
- Business acumen: understanding of the utilities industry, including Energy, Gas, and Services domain
- Leadership skills: ability to guide and support team members, with strong mentoring and coaching skills
- Communication skills: excellent communication and interpersonal skills, with the ability to work effectively with stakeholders and team members
- Problem-solving skills: strong analytical and problem-solving skills, with the ability to analyze complex issues and develop creative solutions
Career Growth Opportunities and Learning Benefits
At our company, we are committed to providing our employees with opportunities for growth and development. As an Oracle CC&B Functional Lead, you will have access to a range of training and development programs, including:
- Professional development: opportunities to develop your skills and expertise in Oracle CC&B and related technologies
- Leadership development: opportunities to develop your leadership and mentoring skills, with the potential to take on more senior roles in the future
- Industry recognition: opportunities to participate in industry events and conferences, with the potential to present and publish your work
Work Environment and Company Culture
Our company culture is built on a foundation of innovation, collaboration, and growth. We believe in fostering a positive and supportive work environment, with a strong focus on teamwork and communication. As a remote-based employee, you will be part of a distributed team, with opportunities to collaborate with colleagues from around the world.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary: benchmarked against industry standards, with opportunities for growth and development
- Comprehensive benefits package: including health, dental, and vision insurance, as well as retirement savings and other benefits
- Flexible work arrangements: including remote work options and flexible hours, to support your work-life balance
- Professional development opportunities: including training and development programs, industry events, and conferences
Conclusion
If you are a motivated and experienced Oracle CC&B professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an opportunity not to be missed. Apply now and take the next step in your career!
Apply Now