At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Part-Time Customer Service Advisor, you'll be part of a culture where individuality is noticed and valued every day. We're passionate about technology and committed to helping our customers thrive. If you're a problem-solver who excels in handling high-volume calls and providing exceptional service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower our clients to achieve their goals. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences that exceed our customers' expectations. Our team is passionate about technology and committed to staying ahead of the curve, ensuring that our solutions are always cutting-edge and effective.
**Job Summary**
As a Part-Time Customer Service Advisor, you'll play a critical role in supporting our customers with their post-purchase needs. You'll handle inbound calls from customers with inquiries about their recent purchases, assist with tracking numbers, order statuses, product returns, and other post-purchase needs. You'll use your problem-solving skills to find quick solutions and resolve any issues, helping to de-escalate frustrated customers with empathy and professionalism.
**Responsibilities**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
**Requirements**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones
**Preferred Qualifications**
* Experience in customer service or call centers is a plus, but not required – training will be provided!
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Compassionate and patient individual with excellent communication and soft skills
* Ability to work in a high-volume, fast-paced environment
**Why You'll Love Working With Us**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Bonuses: Performance-based bonus incentives to reward your hard work and success
* Supportive Team Environment: Work with people who have your back
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Part-Time Customer Service Advisor, you'll have access to:
* Ongoing training and development opportunities
* Performance-based bonuses and incentives
* A supportive team environment that encourages growth and learning
* Opportunities for advancement and career progression
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values individuality and creativity. Our team is passionate about technology and committed to delivering exceptional experiences for our customers. As a Part-Time Customer Service Advisor, you'll be part of a culture that:
* Values diversity and inclusion
* Encourages open communication and collaboration
* Fosters a supportive and inclusive team environment
* Provides opportunities for growth and development
**Compensation, Perks, and Benefits**
As a Part-Time Customer Service Advisor, you'll receive:
* $17.31 per hour
* Performance-based bonus incentives
* Flexible scheduling and remote work options
* Ongoing training and development opportunities
* A supportive team environment that encourages growth and learning
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Requests**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation request form. We're committed to providing equal opportunities for all applicants and employees.
**Apply Now!**
If you're a problem-solver who excels in handling high-volume calls and providing exceptional service, we want to hear from you! Apply now to join our team as a Part-Time Customer Service Advisor and take the next step in your career.