Join the Lowes Team as a Part-Time Customer Service Associate - Tool Rental
Are you passionate about delivering exceptional customer service and driving sales growth in a fast-paced retail environment? Do you have a strong work ethic and a desire to work in a dynamic team setting? Look no further than Lowes, a leading home improvement company with a commitment to serving our customers and communities. We are seeking an experienced Part-Time Customer Service Associate - Tool Rental to join our team in Lacey, WA, and we offer a competitive salary, flexible scheduling, and a range of benefits to support your career goals and personal well-being.
About Lowes and Our Culture
Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowes operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
At Lowes, we value our associates and strive to create a work environment that is inclusive, supportive, and empowering. We offer a range of benefits and programs to support our associates' career goals and personal well-being, including competitive pay, flexible scheduling, and opportunities for advancement.
Your Role as a Customer Service Associate - Tool Rental
As a Customer Service Associate - Tool Rental, you will play a critical role in delivering exceptional customer service and driving sales growth in our Tool Rental department. You will work in a fast-paced environment, interacting with customers, answering questions, and providing solutions to their home improvement challenges. Your goal will be to ensure that every customer has a positive experience in our store and that they leave feeling confident and satisfied with their purchase.
Key Responsibilities
- Welcome customers to Lowes and deliver friendly and professional customer service
- Assist customers with locating and handling merchandise in the Tool Rental department
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately to ensure that customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in the Tool Rental department based on customer needs
- Guide customers through shopping or checkout and provide solutions to their home improvement challenges
- Complete other duties as assigned to support the success of the team
Requirements and Qualifications
Essential Qualifications
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months of experience using common retail technology, such as smartphones and tablets
- Ability to read, write, and perform basic arithmetic (addition and subtraction)
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Ability to minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Preferred Qualifications
- 6 months of retail and/or customer service experience
- Bi-lingual skills
- Certification in a trade related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
What We Offer
Competitive Compensation and Benefits
We offer a competitive salary range of $17.00 - $23.80 per hour, depending on experience and qualifications. In addition to competitive pay, we offer a range of benefits to support your career goals and personal well-being, including:
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Lowes Associate Discount and broad discount platform
Career Growth and Learning Opportunities
At Lowes, we are committed to supporting the career goals and personal growth of our associates. We offer a range of learning and development opportunities, including:
- Tuition assistance program
- Trade skills scholarships
- Leadership development programs
- Cross-functional training in other areas of the store
Why Join the Lowes Team?
By joining the Lowes team as a Part-Time Customer Service Associate - Tool Rental, you will have the opportunity to:
- Deliver exceptional customer service and drive sales growth in a fast-paced retail environment
- Work in a dynamic team setting with a range of opportunities for advancement
- Gain valuable skills and experience in customer service, sales, and retail operations
- Take advantage of competitive pay, flexible scheduling, and a range of benefits to support your career goals and personal well-being
How to Apply
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please visit our website to submit your application and take the first step towards a rewarding career with Lowes.
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