Welcome to blithequark
At blithequark, we're passionate about creating a world where anywhere works. With a vision rooted in Scandinavian simplicity, we've developed a remote-first video meetings platform that's changing the way people connect and collaborate. Our mission is driven by a philosophy that celebrates diversity and sees everyone's unique history as a strength. We believe that our differences are what make us stronger, and we're committed to fostering an inclusive environment where everyone can thrive.
About the Role
We're looking for a highly skilled and empathetic Customer Support Advisor to join our team on a part-time basis. As a remote worker, you'll be working around 10 hours per week, with flexible hours that fit around your commitments and lifestyle. You'll be an integral part of our customer support team, providing top-notch support to our customers and helping us to continuously improve our processes and services.
Characteristics of a Successful Candidate
To excel in this role, you'll need to possess certain qualities that make you a standout candidate. These include:
- A commitment to delivering high-quality support that never sacrifices quality for quantity
- An empathetic approach to every customer interaction, with a genuine care for their needs and concerns
- Comfort and confidence in interacting with customers from diverse nationalities, cultures, and backgrounds
- Solid typing skills and the ability to bring an authentic, human tone to your written communication
- Previous experience working remotely, with a deep understanding of the pros and cons of distributed teams
- A natural problem-solving ability, with a willingness to seek out answers and solutions independently
- A keen eye for improving customer experience and outcomes, with a passion for sharing feedback and suggestions
Scope of Your Work
As a Customer Support Advisor at blithequark, your scope of work will include:
- Responding to Tier 1 and Tier 2 customer support queries from our Free, Pro, and Business customers
- Receiving training and support for Tier 2 support tickets during your onboarding process
- Assisting in the improvement of customer support processes and documentation, including the creation of new templates and workflows
- Documenting and sharing customer feedback on improvements and feature requests
- Participating in blithequark's social and cultural activities, and embracing our unique way of working
Day-to-Day Responsibilities
Your day-to-day responsibilities will include:
- Responding to around 20 customer queries per day, depending on your working hours, and resolving issues related to troubleshooting, account management, and subscription support
- Participating in support meetings and discussions to address recurring issues and share solutions
- Collaborating with the team to introduce new support initiatives, such as tagging and templating systems
- Identifying customer feedback and issues that require attention, and escalating them to the relevant teams
How We Measure Success
We measure the success of our Customer Support Advisors based on the following key performance indicators:
- Quality of responses, with a focus on empathy, clarity, and effectiveness
- Volume of tickets answered, with a target of resolving a high percentage of queries on the first contact
- Number of replies per resolve, with an aim of minimizing the number of responses required to resolve an issue
- Customer Satisfaction rating, with a goal of achieving consistently high scores and positive feedback
What We Offer
At blithequark, we're committed to providing a competitive and supportive work environment that allows our team members to thrive. As a part-time Customer Support Advisor, you can expect:
- A flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates
- A flexible schedule that works around your commitments and lifestyle, with a guaranteed 10 hours of work per week
- Opportunities for professional growth and development, with access to training and support to help you succeed in your role
- A collaborative and inclusive work environment that values diversity and promotes a culture of empathy and respect
- Access to a range of benefits and perks, including [insert benefits and perks, e.g., health insurance, retirement plan, paid time off, etc.]
Our Culture and Values
At blithequark, we're proud of our unique culture and values, which are rooted in our Scandinavian heritage and commitment to simplicity. We believe in:
- Empathy and respect for all individuals, regardless of their background, culture, or identity
- Collaboration and teamwork, with a focus on shared goals and mutual support
- Continuous learning and improvement, with a willingness to adapt and evolve in a rapidly changing environment
- Transparency and open communication, with a commitment to honesty and integrity in all our interactions
How to Apply
If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic and inclusive team, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of blithequark.
Background Checking
We perform background checks on certain roles at blithequark. For more information about our background checking process, please visit [insert link to background checking document]. If you have any questions or concerns, please don't hesitate to reach out to our careers team at [insert contact information].
Legitimate Posting
We're committed to ensuring that all our job postings are legitimate and up-to-date. If you're unsure about the status of this role or have any questions about the application process, please contact our careers team at [insert contact information]. We're always happy to help and look forward to hearing from you.
Apply Now