Experienced Product Manager, Customer Service – Leading Customer Experience Innovation and Strategy Development for Global Customer Support Teams at blithequark

Introduction to blithequark and the Industry

With over 200 million individuals worldwide enjoying their favorite shows, films, and games on blithequark, the need for seamless and exceptional customer support has never been more critical. At blithequark, we pride ourselves on delivering top-notch entertainment experiences, and our customer support team plays a vital role in ensuring that nothing gets in the way of our users and their preferred content. As a leader in the entertainment industry, blithequark is committed to innovation, excellence, and customer satisfaction. Our customer support team is dedicated to providing world-class assistance to our users, and we are now seeking an experienced Product Manager to join our team and drive the development of our customer support platform.

About the Role

We are looking for an accomplished Product Manager to lead and manage the development of our contact center platform, ensuring that our customer support team has the right tools and technologies to deliver exceptional customer experiences. As a Product Manager at blithequark, you will be responsible for driving the development of our customer support platform, working closely with cross-functional teams, including design, engineering, operations, and data science, as well as third-party solution providers. Your primary focus will be on delivering a top-tier platform experience that enables our customer support team to provide outstanding customer service while interacting with blithequark's customer support team.

Key Responsibilities

• Provide product management leadership to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our third-party solution providers.
• Assist in defining strategy, capturing requirements, clarifying prioritization, identifying dependencies, mitigating risks and obstacles, communicating, and creating a roadmap.
• Collaborate with every customer support functional team to better understand their vision and challenges and deliver the most effective solutions together.
• Manage integrations and adoption of product features through close collaboration with our engineering and data scientist teams as well as third-party solution providers or consulting firms.
• Embrace differences in support expectations in various regions around the world and design experiences accordingly.
• Extend product management responsibility to other tools as business needs arise.
• Embody the exceptional blithequark culture.

Essential Qualifications

To be successful in this role, you will need to have:

• 3+ years of experience in product management for consumer or internal-facing products.
• Ability to make tough decisions informed by both data and judgment.
• Deep focus on delivering an exceptional customer and specialist experience.
• Demonstrated track record of implementing projects that quantifiably improved customer and specialist experiences.
• Organizational leadership and influence without authority.
• Excellent written and verbal communication skills: great updates and presentations, ability to build trust and create collaborative relationships cross-functionally is critical.
• Ability to inspire, motivate, and lead designers and engineers.
• Related experience working with CCaaS, CPaaS, UCaaS, and CRM products, whether third-party or in-house built.
• Related experience focusing on Customer Service.
• Experience working on global products is also beneficial.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Bachelor's degree in a relevant field.
• Experience working in a fast-paced, dynamic environment.
• Knowledge of the entertainment industry and customer support trends.
• Experience with agile development methodologies.
• Strong analytical and problem-solving skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Product Manager, you will have the opportunity to work on complex and challenging projects, develop your skills and expertise, and contribute to the development of our customer support platform. You will also have access to training and development programs, mentorship, and career advancement opportunities.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values creativity, collaboration, and customer satisfaction. Our work environment is fast-paced, challenging, and rewarding, with a strong focus on teamwork, open communication, and mutual respect. We believe in empowering our employees to take ownership of their work, make decisions, and drive results. Our company culture is built on the principles of innovation, excellence, and customer satisfaction, and we are committed to creating a work environment that is inclusive, diverse, and supportive.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary of $25 per hour, as well as a range of perks and benefits, such as:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Access to the latest technologies and tools.
• Collaborative and dynamic work environment.

Conclusion

If you are a motivated and experienced Product Manager looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Product Manager, you will have the chance to make a significant impact on our customer support platform, work with a talented team of professionals, and contribute to the success of our company. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of entertainment. Apply now and become a part of the blithequark team!

Apply Now