Join our innovative team and experience the best of both worlds in our remote office! We're seeking a highly skilled and diverse individual to drive success in our Customer Care Professional role. As a key member of our team, you'll enjoy a competitive salary package, commensurate with experience, and have the opportunity to make a real impact on our customers' lives.
At American Express, we're committed to providing an exceptional customer experience, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Care Professional, you'll be the face of our company, making positive interactions with our customers every day. Whether you're helping them organize a unique travel experience or assisting with their everyday needs, you'll have the opportunity to develop your skills through industry-leading training and ongoing coaching.
About the Role:
- Respond to inbound calls from entrepreneurs and leaders, understanding their needs and suggesting the right American Express products
- Convey high levels of product and service knowledge to communicate proper product features, benefits, and components of American Express Small Business Services
- Develop key selling skills, including building rapport, understanding customer needs, handling complaints, and closing deals
- Provide exceptional customer care by answering questions about accounts in a fast-paced, structured customer care environment
- Report important account information according to established policies and procedures
What We're Looking For:
- Customer care experience (2+ years) with a proven track record of building customer loyalty through outstanding listening, consultative relationship building, creativity, and strong written and verbal communication
- Proven results in a customer care and sales environment (2+ years+)
- Ability to work in a fast-paced, metric-driven environment with the ability to multitask and navigate in an electronic environment
- High school diploma or equivalent required; education benefits available
Why Join American Express?
- Competitive salary package
- Opportunity to work with a global and diverse community of colleagues
- Industry-leading training and ongoing coaching
- Flexible work arrangements and benefits that support your professional and personal growth
- A culture that values integrity, diversity, and inclusion
How to Apply:
If you're passionate about delivering exceptional customer experiences and have the skills and experience we're looking for, don't hesitate to apply. Apply Now and let's build the future together!
We Want to Hear From You!
Join our team and become a part of a global community that's dedicated to providing the world's best customer experience. Apply today and take the first step towards an exciting and rewarding career with American Express!
Apply Now