About the position
We're hiring a Live Chat Support Agent to join our customer support team. If you're a strong communicator who enjoys helping people, we'd love to hear from you.
Responsibilities
• Respond to patient and client inquiries via live chat
• Provide information on our services, scheduling, and billing
• Escalate complex issues to the appropriate team
• Keep accurate records of all customer interactions
• Follow HIPAA guidelines and company privacy policies
Requirements
• 1–2 years of customer service or live chat experience
• Excellent written communication skills
• Ability to type 45+ WPM
• Comfortable multitasking in a fast-paced environment
Nice-to-haves
• Healthcare or medical background is a plus
Benefits
• Competitive pay
• Health, dental & vision benefits (full-time)
• Paid time off & holidays
• Growth opportunities within the company