Join the American Airlines Team as an Experienced Operations Manager
Are you ready to take your career to new heights and be part of a dynamic team that keeps the world moving? American Airlines is seeking an experienced Operations Manager to join our team in our remote office. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our flights, managing and leading a team of dispatchers, and providing exceptional customer service. If you have a passion for the aviation industry and a proven track record of leadership, we want to hear from you!
About American Airlines
At American Airlines, we're committed to being the best. With a rich history dating back to 1930, we've grown to become one of the world's largest airlines, operating over 6,700 flights daily to nearly 350 destinations worldwide. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're dedicated to providing an exceptional experience for our customers and employees alike.
Job Summary
We're seeking an experienced Operations Manager to lead our team of dispatchers and ensure the smooth operation of our flights. As an Operations Manager, you will be responsible for managing and leading a team of dispatchers, coordinating with various stakeholders, and providing exceptional customer service. This is a full-time position that requires a strong and diverse skillset in relevant areas to drive success.
Key Responsibilities
- Lead and manage a team of dispatchers during scheduled and non-scheduled activities
- Ensure related support activities are completed in accordance with American Airlines' operating procedures and policies
- Screen potential impact of weather, aircraft mechanical issues, aviation authority requirements, fuel supplies, security issues, labor issues, or other sources of disruption to overall aircraft operations
- Establish the airline's strategy and objectives in advance of irregular operations and ensure activities are performed in accordance with the operating plan
- Guarantee AA stays in compliance with all regulatory requirements, e.g., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
- Advocate for passenger preferences to meet Spot 259 Enhanced Insurances for Aircraft Travelers guidelines
- Seek opportunities for continuous improvement; provide suggestions and implement initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
- Demonstrate and develop collaborative relationships across all workgroups and teams
- Establish and maintain open communication and a cooperative relationship with all levels of organizational leadership
Requirements
Essential Qualifications:
- Bachelor's degree or equivalent experience
- 3+ years of management experience leading large teams in Specialized Activities, Coordinated Operations Control, Airport Operations, or Cargo, including unionized frontline workgroups
- Department of Transportation (DOT) drug and alcohol testing is required
Preferred Qualifications:
- Government Flight Organization (FAA) Airplane Dispatcher Certificate preferred
- In-depth knowledge of the airline industry and specialized operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
- Strong technical knowledge of aircraft maintenance procedures, as well as FAA policies, practices, and procedures
Skills and Competencies
- Ability to influence others through exceptional interpersonal skills, collaboration, and negotiation skills
- Ability to be an action-oriented and results-driven leader, with a natural ability for engaging employees across different workgroups
- Ability to think strategically, negotiate effectively, digest complex details, and use sound judgment and drive in decision-making
- Ability to manage simultaneous operational issues, prioritize and work well under pressure
- Ability to build and work with relationships at all levels of the organization, both internally and externally
- Excellent communication and presentation skills, with the ability to handle complex subjects calmly and to interact effectively with all levels, both verbally and written
- Ability to work a varied schedule
- Ability to travel, as needed
What We Offer
At American Airlines, we're committed to providing an exceptional experience for our employees. Here are just a few of the benefits we offer:
- Competitive salary of $27/hour
- Comprehensive medical, dental, prescription, and vision benefits
- Virtual specialist visits and flexible spending accounts
- Wellness programs that provide tools, resources, and support to help you be your best self
- 401(k) program with employer contributions
- Employee assistance program, pet insurance, and discounts on hotels, cars, travel, and more
Why Join American Airlines?
At American Airlines, we're dedicated to creating a diverse and inclusive work environment that values and respects our employees. Here are just a few reasons why you should consider joining our team:
- Opportunity to work for one of the world's largest airlines
- Competitive salary and benefits package
- Opportunity to develop your skills and advance your career
- Diverse and inclusive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're ready to take your career to new heights and join a dynamic team that's passionate about delivering exceptional customer service, apply now to become an Operations Manager at American Airlines!
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and start your journey with American Airlines!
Apply Now